Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant pretending to be software company, argued to get me to buy a package for website and *** and ******* apps. Subject, then decided to contract me and promise to deliver as promise 1 complete fully functional proprietary website and apps within 55 days of contract? This business did not, promised more and better design and apps all built from scratch. The Seller or fraudster sent invoices using square to take payment online and by deception. The merchant or busines never had any intentions to deliver anything as promises on the contract or verbal. A complete lie from the beginning, filed police report for theft by deception, fraud, theft and now filing with BBB. I sent numerous of contact emails, phone calls and certified letter by mail and only to get ignored and not responded. Complete scam, This is a busines and when a client asked for merchandise or money they are suppose to refund or provide product. Not ignore the customer.

  Business Response

  Date: 09/01/2022

  ---------- Forwarded message ---------
  From: Muhammed C**** <*******@*****.***>
  Date: Tue, Aug 30, 2022 at 7:25 PM
  Subject: Re: ******** ***** Complaint (********)
  To: <[email protected]>
  

  
  
  

  Hello Dispute Resolution,

  The Customer, ******** ***** has already disputed his payment with his credit card company but the decision was not made in his favor.  

  This is the response I provided to the Credit Card Company (see attached).  I have not removed his name or email from the response as doing so will make the response difficult to understand. 

  
  

  Please let me know if you need any additional information.  

  
  

  Thank you,

  Sef C****

  *** *** ****

  Customer Answer

  Date: 09/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  ---------- Forwarded message ---------
  From: **** ***** <**********@*******.***>
  Date: Sun, Sep 11, 2022 at 2:00 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>, [email protected] <[email protected]>
  

  
  

  Hello,
  

  
  

  I understand the principle of the matter, I highly assure the BBB that the merchant is fraud? 

  
  

  of 09/11/2022? I still have not recieved my product or contract agreement fullfilment. Look

  
  

  at the attachements of other victims of this merchant business scam and sham. All they do is

  
  

  just communicate and lie, but deliver nothing. They are playing the odds and hope that the victim

  
  

  of fraud would just forget about giving this merchant thousands of dollars. I do not get a response

  
  

  from this merchant, and "SEF CASIM" I do not know this person? 

  
  

  You might want to reach out to them again and or I file another complaint if it will help?

  
  

  Thank You Kindly,

  ******** *****

  ###-###-####

  
  Regards,
  
  ******** *****