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Business Profile

Upholsterer

Lockstitch Upholstery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Either the business as a whole is fraudulent or someone is using the legit business and creating fraud. My debit and credit cards where attempted to be charged $6,137 on 06/12/2023 with no cards present, so simple manually took them over the phone or entered them into their point of sale kiosk. They all were declined, but why would a merchant continue to charge cards after being declined for a large amount. The website has a different number than the ****** number listed when you click to call. I have filed a police report since it’s local to ****** ******* county. This business should be closed.

    Business Response

    Date: 08/11/2023

    We are sorry this fraud attempt happened to you.  Please know that no one here inputted the debit or credit card information. The attempts to run the credit/debit card did not come from our end but rather online .Our phone number on our website and ****** is current and hasn't changed. ***** police did infact contact us and we provided them with all information we had pertaining this matter. You are more then welcome to give us a call and/or come by, we are more then happy to share the same details with you.

         Lockstitch Upholstery

          ************ 

Lockstitch Upholstery is NOT a BBB Accredited Business.

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