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Business Profile

Lawn Maintenance

Augusta Lawn Care of Harrisonburg

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We cancelled a proposed job for Augusta Lawn Care of Harrisonburg to remove a Fire Pit and surrounding pavers due to two unexpected and life-changing issues in our family; one being a serious illness. We had planned on repurposing the paver materials and stones to build a patio close to the house. Our family situation necessitated that we travel out of state and when we returned, we noticed on March 23, 20124 that the Fire Pit and Pavers were not only removed but thrown away against our wishes. We did not receive a text or phone call when the workers arrived on our property. They just came, dismantled our patio and left.

    The owner of the guilty franchise, Kevin Koehn has not compensated us for our loss. He mistakenly claims that because we did not pay for labor on a cancelled job, that he was doing something good. We are not responsible for paying for labor on a job that is cancelled. It is my hope that Mr. Koehn has insurance for such mishaps and will fully restore the our yard to it's original state. We want the Firepit and pavers rebuilt in the same area. Augusta Lawncare made a mistake at our expense. Mr. Koehn stated that the pavers were used and therefore should be depreciated. Mr. Koehn should not have put either of us in this situation to begin with. We still have a big, ugly, unfinished, dirt square in our backyard due to their negligence. Our dogs are constantly dragging in mud; we have had limited use of our yard due to Mr. Koehn's management of his business. We are not in a position to finish this project which is why we cancelled it. I tried to work with Mr. Koehn on a quick resolution but he proposed to short-change me. It is right to correct his mistake and restore our yard back to it's original state. Mr. Koehn should have better knowledge of Business Law and Business Ethics. If you take something away from someone, you must replace it. The law is clear. It is my desire to avoid small claims court but that will be my next step if required

    Business Response

    Date: 03/24/2025

      On March 8th 2024 Mr ********* accepted the estimate for a Bush removal , tree trimming and Removal of all pavers around the fire pit area, also including removal of fire pit itself and hauling away all debris. On March 11th 2024 ***** called in and said he needed to have the project rescheduled since he could not afford it at this time due to loss of job that day. Due to an error the rescheduling  didn't get done and on March 19th 2024 the crew showed up and the job was completed. Job was invoiced and emailed on April 1st 2024.  On May 29th 2024 we made a collection call for the first late notice on the invoice. We received a callback from the client saying that we should not have removed the fire pit and that there should have been a hold on that part of the estimate. We then removed the $480 charge for the removal of the fire pit from the invoice although since the pavers had been removed over two months earlier and nothing had been said they had been disposed of and could not be returned to clients property. If the client would have reached out on March 23rd  when they noticed the job had been completed they could have been returned. Client  paid the remaining $260 for the items they wanted done on July 3rd 2024.   

Augusta Lawn Care of Harrisonburg is NOT a BBB Accredited Business.

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