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Business Profile

Gymnasium

Gold's Gym

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of Gold's in good standing for many years. I have not been able to attend this gym due to being out of state for long periods. I woudl have cancelled my membership, but they require I go to the gym where I signed up to cancel. I recently received a notice that my account has been remitted to a collection agency with no explanation as to why, other than I owe some $240.I have to guess my card on file may have expired. They made no attempt to contact me prior to referring the account to a collections agency. I find this entirely unacceptable. I would like the debt cancelled, the collection removed, and my membership terminated. I will pay wat is owed if necessary, but they must terminate my membership, and this must not impact my credit.

Gold's Gym is NOT a BBB Accredited Business.

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