Complaints

This profile includes complaints for Fairfax Colon & Rectal Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fairfax Colon & Rectal Surgery

  2710 Prosperity Ave Ste 200 Fairfax, VA 22031-4358

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  Fairfax Colon & Rectal Surgery

  8316 Arlington Blvd Ste 401 #401 Fairfax, VA 22031-5216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/9/2022 I went to have a consultation. They shoved a tube up my **** and made an apt for a check up which I am supposed to get every 10-15 years for the first time. I called up the same day because I do not understand the instructions. They promised to call me days before the set testing at the end of the year and provide verbal step by step directions on what to do. I waited months for this and intended to get this out of the way so I do not have to have insurance next year. As insurance costs us as a family 1,7000.00 a month. They never called me. As a matter of fact today, I called them and they claimed that they called me 3 days ago and left me a message and also today and left me a message. I said that that was a lie and the lady immediately became defensive and raised her voice and said don it accuse me of lying! She told me the number that they tried to call and supposedly left a voice mail and I called it and the number was disconnected!!! I then asked her politely how can they of called me if the number is disconnected? She then changed the subject and said that she would transfer me to the scheduling department. I then kept asking her the same question, she then became so upset that she said that they would not see me Monday for the procedure! I wasted 3 months this year waiting on a 1/2 wit company to never call Me, allowed a complete strange to insert a tube up my ****, and wasted all this time and stress for NO reason! I am not happy at all!

  Business Response

  Date: 01/10/2023

  ---------- Forwarded message ---------
  From: ************************* <****************>
  Date: Mon, Jan 9, 2023 at 2:47 PM
  Subject: Complaint Response-********
  To:  [email protected] <[email protected]>
  

  
  

  To whom it may concern:

  In response to Complaint ********

  The patient came to our office for evaluation of an evaluation of symptoms relating to his **** The patient consented to an ********* examination of the **** canal which revealed the condition likely causing his symptoms. Additionally, due to his age, the patient was due for a colonoscopy; the surgeon offered to treat his condition during while performing the colonoscopy. The patient agreed and was scheduled for both procedures on 12/12/2022. On 12/01, the patient called the office to ask questions regarding the prep and the prep instructions. The patient was notified that practice will call him 24-48 hours prior to his procedure and go over any questions he may have. The patient provided a different phone number to call him back on that was listed in his contact information. On 12/08 at 9:52 AM (the Thursday before his scheduled procedure on 12/12), our staff called the patient back to confirm the prep instructions and provide the arrival time for his procedure: our staff member left a voicemail asking to call us back and sent a text message through our EMR to request a call back. The patient made no attempt to call the practice back until 12/12, the day of his procedure. During his phone call he had been extremely rude and using expletives while speaking to our staff members who were trying to help him. During difficult situations like this our staff are directed to route calls to a manager. The call was routed to our Clinical Director, who was was trying to help the patient; the patient continued to raise his voice and use expletives to our Clinical Director. I personally overheard someone raising their voice and using expletives, so I decided to see if our Clinical Director needed assistance. At that time, our Clinical Director was trying to call him down and professionally asked that the patient stop yelling so she can try to help him; it was at this time he yelled I'm not going to lower my voice. I hope you die *****; our Clinical Director politely said, “Sir, I will not tolerate being talked to this way. You will need to find another practice to help you" and hung up. Immediately after we discussed the situation and looked at the documentation history; I authorized her to type a termination letter and mail it to the patient. The vulgar language and his abusive behavior is not acceptable at our practice.

  Please let me know if you have any questions,

  *************************, CMPE

  Chief Operating Officer

  Customer Answer

  Date: 01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  
  I never said to anyone that I hope you die *****, this place is not good at all. I have already taken my copay back from my credit card company but I am still not happy, they wasted my time, they lied that they tried to call me, they lied that I only called one time. If they respond back to this in any defamatory accusations there will more then likely be a suit.