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Business Profile

Computer Hardware

Siber Systems, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Siber Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Siber Systems, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Goodsync account I am using is: ***************** There are two paid GoodsyncV10 lifetime authorization serial numbers under this account.According to the official website of Goodsync ************************************************************** Description: Users who purchase a GoodSync V10 license after January 1, 2016 can upgrade to the authorized serial number for lifetime use of ************************** for free.The two Goodsync V10 authorization serial numbers I own were purchased on July 28, 2019, and comply with the official statement that users who purchase GoodSync V10 licenses after January 1, 2016 can upgrade to the lifetime authorization serial number of ********************** for free. I have left a message through the official Goodsync channel, but customer service refused to upgrade my license and claimed that I do not need to upgrade to V12. But is it necessary to upgrade this matter and it should not be evaluated by customer service. Do customers also need customer service to take charge of what they want? Why was the customer's subjective request for an upgrade rejected? Why do you have to pretend to upgrade for free on the official website if you're not willing to upgrade for consumers? This is not false advertising, what is deceiving consumers?Goodsync should help me upgrade to the authorized serial number of ********************** for lifelong use free of charge in accordance with the spirit of the contract and official promotion.

      Business Response

      Date: 12/28/2023

      Hello, ***************

      We've never offered or sold lifetime licenses for personal licenses. After reviewing the screenshot you provided with our site's terms, there's no reference to lifetime licenses. In 2022, you successfully upgraded three licenses, which were counted as consecutive years toward the Version 12 upgrade. Each additional upgraded license also extended the service by an extra year. We've honored our commitment for a free upgrade to Version 12, as clearly stated on our website. Your current license expires on 2025-12-17.

    • Initial Complaint

      Date:07/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to get some help from this company and all I get is the two step run around. This nonsense has been going on for over three hours. Most of the time they don't bother to come back and finish helping. With that being said I would either like for them to help repair this problem or refund my money back

      Business Response

      Date: 07/07/2023

      We refunded the customer on July 6, 2023

      Customer Answer

      Date: 07/10/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************************

    • Initial Complaint

      Date:12/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used the free version of the software for years. It now wants me to pay although I do not use any of the features of the paid version. It has locked me out of my passwords for banking etc. Nothing on thier site states the free version has been removed This is a deceptive bussiness practice by the company. Other people need to be aware not to use any of thier services.

      Business Response

      Date: 12/06/2022

      Hello, We have not removed our free version. Our free version can be used from only one device. If you are trying to use this on more then one device this does require a license. We also reserve the right to make these changes based on our license agreement which is agreed to when installing RoboForm. 

      2.5. Free Trials.Siber may provide free or trial versions of RoboForm software to Customer, at Siber's discretion. Siber reserves the right, in its sole and absolute discretion, to restrict, limit or terminate the use of free or trial versions of any of the RoboForm Products by any individual, entity or group of entities. Customer's right and license to access, use, execute, and deploy any free or trial versions of RoboForm Products are not guaranteed for any period of time.

    Siber Systems, Inc is NOT a BBB Accredited Business.

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