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Business Profile

Heating and Air Conditioning

Top AC Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was misled on how much a part cost to repair my fireplace and end up paying 7x the price. *** replaced a control board for my fireplace on 11/17/2022 and stated that the part cost $250 and the total to replace the control board would be $420. I asked why did the price jump from $250 to $420 and *** stated it was because of labor.. I paid the cost trusting that *** was telling me the truth. I looked online and the part was $58.63. I Immediately called *** for an explaination and he stated online didnt offer a 1yr warranty and that he could provide docs to show that he paid $250 for the part. I texted *** the next day asking for the docs he stated he would provide. He stated he would provide docs once he go back to his office. 11/20/2022- I'm still waiting on proof of purchase. I would like $250 refunded to me.

Top AC Repair, LLC is NOT a BBB Accredited Business.

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