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Business Profile

Information Technology Services

Slable

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Slable, owned by *******************************, has been my VoIP phone provider for the last 2 years. In July 2022, I decided to change service providers because I identified another company which was a better fit for my small business. On 7/25/2022, I requested that he provide the PIN number to facilitate a port out and I provided 30 days notice per my signed agreement with him. Per FCC regulations, a provider must respond to and facilitate a port request within 1 business day. It's now been 5 weeks and Slable continues to refuse to facilitate the port out. He has sent multiple harassing emails stating that I should have stayed with his company, and demanding that I sign "cancellation agreements" which stipulate that I would be fined $5,000 for every time I said or wrote something which might damage his reputation. He has written me several emails stating you will not release the PIN to me (necessary to port my number) until I sign his agreement. All I want is to port my number. I do not have a balance owing. I have requested an appointment to return his equipment (per his request) multiple times, but he refuses to allow me to do that without signing his agreement. He states that until I sign his agreement, he will not assist with the number port, and will continue to charge me. His behavior is illegal and abusive.

    Business Response

    Date: 10/10/2022

    Dear BBB:

    ******** has contacted her legal counsel and requested that they correspond with us directly. In turn, we have requested our legal counsel to respond. As both parties are now represented by counsel, we are unable to correspond with ******** directly or comment on this matter further. This matter is currently in the process of being resolved and mediated by our counsel, and we expect a ****************.

    We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that ******** has experienced as a result of the above matter.

    Thank you.

    Business Response

    Date: 10/16/2022

    Dear BBB:

    ******** has contacted her legal counsel and requested that they correspond with us directly. In turn, we have requested our legal counsel to respond. As both parties are now represented by counsel, we are unable to correspond with ******** directly or comment on this matter further. This matter is currently in the process of being resolved and mediated by our counsel, and we expect a ****************.

    We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that ******** has experienced as a result of the above matter.

    Thank you.

Slable is NOT a BBB Accredited Business.

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