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Business Profile

Mobile Phone Service

Simple Pay LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/25/25 at 9:36pm, I went online to ************ website to pay my Simple mobile cellphone bill. The transaction was for $52.99. This company was supposed to pay my cellphone bill, but they fail to do the service. I called my cellphone company several times to confirmed payment, but it was never paid. I reached out to ************ numerous times through email about non payment. They keep telling me my bill was paid and it was not paid.

    Customer Answer

    Date: 05/16/2025

    Have they responded to my complaint yet

  • Initial Complaint

    Date:11/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Simple pay Now me cobr mi factura telefnica de mi cuenta bancaria como siempre lo hago por esta va pago la ma ,la de mi esposa y hijo,pero esta vez no me restableci el servicio de la ma *** que fue la que pague ***** dlares y no me envi el correo ni me restableci el servicio llame a mi compania telfono simple Mobile y no han recibido el pago de parte de simple pay now que ellos recibieron de mi cuenta bancaria

    Complaint translated by BBB Staff: Simple pay Now charged me my phone bill from my bank account as I always do this way I pay mine, my wife's and son's, but this time it did not restore service to mine, which was the one I paid $***** and They did not send me the email or restore my service, I called my Simple Mobile phone company and they have not received the payment from Simple Pay Now that they received from my bank account









    Customer Answer

    Date: 11/20/2024

    Ya ellos simple pay me coloco el saldo a mi factura telefnica,todo se resolvi ya gracias.

    Translated by BBB Staff: They simply paid me the balance on my telephone bill, everything was resolved now thanks.


  • Initial Complaint

    Date:09/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm off the right charge on my debit card at $37.99 from the simple pay Fairfax VA thank you

    Customer Answer

    Date: 10/10/2024

    It's been taken care of 

     

     

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my $ ***** and provided no services

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/09/2023 I paid my sons phone bill of the $30 monthly plan and was charged $32.98 but the phone was never turned on. I emailed the company due to the fact they have no contact number to each customer service and speak with anyone and I havent received any messages back. Im just out of $33 and my sons phone is still off.

Simple Pay LLC is NOT a BBB Accredited Business.

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