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Business Profile

Moving Companies

Different Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company engaged in fraudulent charging practices. They quoted Ann hourly rate, then charged hourly and also charged separately for work done within those hours, essentially charging twice for the same service. Additionally, I posted a negative review which was later deleted. I noticed that several negative reviews I read when posting mine were also deleted. This has to be investigated for consumer protection purposes, I would not have selected this company if there weren’t so many good reviews…but it appears they are managing to delete the negative ones.

    Business Response

    Date: 02/01/2023

    From: Different Movers <[email protected]>
    Date: Wed, Feb 1, 2023 at 3:47 PM
    Subject: Re: ************************* Complaint (********)
    To: *********************** <****************@mybbb.org>

    as described on bill of lading, 4h of work and 1h travel fee comes to $550 , plus $45 for packing furniture, $20 fuel, and $110 for heavy furniture carrying long distance. It was a long walk between customers apt. to elevator and to loading dock. total was $725 - $50 deposit = $675 .

    I`m not sure where this double charge coming from or fraudulent.  We are always up front with customers how much it could cost, when we arrive, we do not charge anything without customer knowing first what the cost going to be.

    Thank you,

    Mantas

Different Movers is NOT a BBB Accredited Business.

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