Complaints

This profile includes complaints for Virginia Property Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Virginia Property Management Group

  10304 Eaton Pl Ste 100 Fairfax, VA 22030-2221

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  Virginia Property Management Group

  6363 Walker Ln # 340 Alexandria, VA 22310-3263

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Virginia Property Management acted in agency to lease a townhouse in **********, **. The property was in violation of numerous health and safety **des and was not up to date on its inspections. On Christmas, there was a near electric fire due to faulty wiring and the **** **mpany did not authorize immediate repair citing that the landlords were out of the **untry. They refused to pay for the hotel that my family had to relocate to over the holidays. They ignored numerous attempts to address missing window locks, screens, faulty door locks, inadequate heat (52 degrees max in the winter), a broken dishwasher for 5 weeks. Acting in agency for the landlord, this **mpany facilitated dangerous **nditions for tenants at the rental property without ac**untability. I am owed $400 for an electric bill, $300 for a hotel stay, $400 in lost food due to the power outage over the holiday, and am still waiting on the return of my security deposit which was agreed to in a settlement agreement that has not been made good on. I now have significant legal fees. The landlord refused to pay for a qualified electrician to make the repairs to the main electric box and the ******* hired shady electricians that used a cell phone light at 8pm on a Sunday to rewire the main electric panel. This mgmt ** is dangerous.

  Customer Answer

  Date: 02/04/2025

  No, this complaint is not the subject of litigation, though did engage an attorney to agree to terminate the lease with the landlord of the property managed by the property management company. 

  Business Response

  Date: 02/08/2025

  In response to the complaint filed with the Better Business Bureau and the review on ******, we would like to clarify the following:
  Claim 1: The incident in question occurred on December 26th, not Christmas Eve or Christmas Day. Upon notification of the issue, we promptly sent a licensed and insured electrician within an hour to assess the situation. The power was turned off for safety until repairs could be made. The repairs began the following day, when the electrician became available. In the meantime, we took immediate action by reserving and covering the cost for two hotel rooms for both the complainant and her out-of-town visitors for the night. They were planning to travel to ************** and were scheduled to return on Sunday. The repairs were completed on Sunday; however, due to the cold temperatures, the house did not warm up sufficiently for them to stay there. As a result, we arranged and paid for an additional hotel room for Sunday night. We are happy to provide a receipt for the hotel charges.
  Claim 2: The complainant submitted a work order for window repairs on December 21st, and we had not yet had the opportunity to address this request. The work was scheduled to be completed after the holidays.
  Claim 3: A work order for the door lock was submitted on September 26th, and the repair was completed the following day.
  Claim 4: The broken dishwasher was replaced with a brand-new unit in less than five weeks. Although the replacement took longer than expected due to working through the owner's home warranty company, we communicated this delay to the complainant.
  Regarding the complainants legal fees, she informed us that her lawyer would handle all communication. At this time we had already notified her that she would get a refund of her security deposit.  On January 14, 2025, the lawyer sent a cancellation and release email along with a form requesting the return of the complainant's $4,900 security deposit. No other monetary reimbursement was requested. The signed cancellation form was returned on January 14, 2025. According to the lease agreement, **** had 45 days from the date of cancellation to return the security deposit. We processed and issued the refund via check on February 6th, well within the required 45-day timeframe.
  We hope this clarifies the situation and addresses the concerns raised in the complaint. Please dont hesitate to reach out if there are any further questions.
  

  Customer Answer

  Date: 02/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22891815
  
  I am rejecting this response because every single response item is a lie. The broken window and door locks and missing screens were reported to the property management inspector, Bill, upon move-in. They were never repaired. The near fire occurred on December 27th when a licensed electrician evaluated the situation, removed the meter from the house, and shut off all power. He informed me that the owner refused to pay the time and a half holiday pay and could not complete the job. Two days later, on a Sunday at 8pm, two non-English speaking men arrived at the property in non-marked van and used the light of their cell phones to make the repairs to feed the main electric line through the house. I reported them to the city. It took three weeks to get reimbursed for the hotel stay after countless emails. The owners signed a release on January 17th for liability and to return the security deposit, which I did not receive until February 20th after they claimed it was "lost in the mail" and I had to again get my attorney involved. The home was in violation of numerous building codes, which I filed a claim with the city around. It was $4800 per month and had broken toilets, insufficient hot water, 52 degrees max heating in the front living area, and dangerous faulty wiring. I am an attorney and would not make false claims about a business, especially publicly. They have lied since the week I took possession of the property and I have numerous text messages, screenshots, emails, and external attorney evidence of all of my claims. I am barred from taking them to court under my settlement agreement, or I would have taken legal action. This property management company, like so many, represents the landlord and does not represent the tenant or protect tenant rights. The fact they they continue to make false claims and responses rather than take accountability is simply disgusting.
  
  
  Regards,
  
  ***** ****