Complaints

This profile includes complaints for ATG Title Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ATG Title Inc has 23 locations, listed below.

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  ATG Title Inc

  11320 Random Hills Rd Ste 120 Fairfax, VA 22030-7478

• 

  ATG Title Inc

  1000 Connecticut Ave NW Ste 900 Washington, DC 20036-5302

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  ATG Title Inc

  14067 Crown Ct Dale City, VA 22193-1458

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  ATG Title Inc

  8200 Greensboro Dr Ste 900 McLean, VA 22102-4931

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  ATG Title Inc

  9500 Arena Dr Ste 480 Upper Marlboro, MD 20774

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ATG held my good faith deposit of $3000 for a house that was sold on May 26th. They have refused to refund my earnest money deposit. I have called and sent numerous emails, and I have gotten no response. Initially, they claimed that they had been unable to serve the Seller since February, and to date, they have not contacted me.

  Business Response

  Date: 10/04/2023

  To Whom It May Concern:

  ATG Title received this contract on November 22nd, 2022. We held the Earnest Money Deposit of $3,000. Unfortunately, the file cancelled in early 2023 but a signed directive was never issued or provided - in this case, a Unilateral signed release of contract by buyer and seller. We requested one but did not receive one and continued to hold the Earnest Money Deposit for months. As a Title Company, we do not get involved in any potential disputes and we were informed that the Seller refused to sign a release, to our knowledge. We informed the Buyer's Agent of the intention to interplead and after his approval, we went ahead and had our Attorney submit a motion to interplead. A notice was sent to both parties by the Court to appear and settle any potential dispute so the money could be released, but this was not successful. 
  
  Attached is the Notice and email chain between Buyer's Agent.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25th I received an email from what seemed to be our settlement agent from ATG with wire instructions for the down payment on the house we are buying. I called ATG using their publicly available phone number from ****** and spoke to the receptionist. I read her the email address, employee name, and employee phone number that I was contacted by and she told me that is the general mailbox email address associated with the title company. I then proceeded to wire the down payment following the emailed instructions. My real estate agent also confirmed with the listing agent and another employee of the title company that the wire request was legitimate and sent from the title company. A week later on May 2 my loan officer informed me that the ATG does not have the money that I wired, and that the wire was most likely wired to a fraudulent account. After more phone calls with ATG and involved agents, it was confirmed that the money was wired to a fraudulent account, and the email that i received the wire instructions from was a fraudulent email address. I would like to hold ATG liable for this loss.

  Business Response

  Date: 03/02/2023

  Hello, 

  Unfortunately this client responded to a phishing scam where the scammer used the same name as one of our employees, but had a different email. One would not know the actual email address was false unless they clicked on it. Our email domain is atgtitle.com and the phishing scam email domain was ********************************************* The Title Company became aware of the incident on May 2nd when the lender reached out asking for proof of wire receipt. We immediately took action and concluded that the client had been scammed. We do have fraud notices in our intro emails, signature blocks, and delivery notices that state we would not send wire instructions through email, only through our closing secure platform, ******. When the client called our office to verify an employee, they only asked if the employee worked with us, which our receptionist at the time said yes. Unfortunately the client did not speak to anyone else to verify the actual wire instructions they received including account name, account number, routing, etc. The Scammer took the same name as our Employee so no one would have known any different unless they looked at the actual email address domain. When the client emailed their agent to verify if *** (our employee) was a real person, the agent said yes. That is true, but no one verified the actual email or domain.

  Attached is the documentation that we compiled of the incident and reported to the FBI  and local police.