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Business Profile

Auto Parts

Quality Auto Parts of Virginia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 6, 2025 I purchased Headlight for my Infiniti QX60 left side cost was $769.00.After the purchase the part was shipped approximately and arrived a couple weeks later. Upon arrival the headlight worked and turned on but the mounting brackets had one missing and one broken completely off.Understanding the part was used I contacted the company with my plans to return the light.The sales representative **** ***** Employee code 4753 refused my calls so after a few more weeks I called his supervisor **** who offered to resolve the problem with a refund. He took a card number from my ********** account and no refund was issued. Furthermore l never back from **** either He wouldnt return my calls. Ive exhausted all measures to resolve my problem.Unfortunately the car required a brake and light inspection from state of California If the light was secured enough to passed it may of work but the requested I replaced that light so I bought another one.I continue to pursue my refund in hopes that greater good would prevail yet the company refuses to return my calls. I have lost my cool or threatened the with any legal discourses.

    Customer Answer

    Date: 05/31/2025

    The new business or company that occupies the place once owned by Quality auto parts has contacted me saying they have lease the warehouse for over a year. In the course of the year my complaint is one of several stating the same problem the company previously know at the address is still doing business on a goggle website. The company that is currently at the address notified me i was a victim of fraud. 

  • Initial Complaint

    Date:03/23/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part off line for Quality Auto Parts of Virginia I got a card *** ***** the part place said *** ***** didn't send them the money and net spend said that they sent the money so I am out 165 Dollars and get the Runaround so can you help me please

Quality Auto Parts of Virginia is NOT a BBB Accredited Business.

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