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Business Profile

Home Improvement

Ameritech Construction
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they couldn't do the work and won't refund the deposit

    Business Response

    Date: 09/13/2023

    We are happy to complete the work in our contract as long as the customer is willing to pay ***** for the work needed for her home. We have no control about the rates ***** charges, and this condition is part of the contract agreed to by the home owner.

    Customer Answer

    Date: 09/15/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    *************************

    Customer Answer

    Date: 09/15/2023

    when we agreed to the job to be done, they told  us that they could do the job and had professional personal and could do the job without *****, we paid them a down payment to do the job. Now they want to add to the job. If they can't do the job we want our money back, we do not want to pay any extra for something they said they could do at the amount agreed upon. 

    Business Response

    Date: 09/18/2023

    We can and will do the work as soon as you pay ***** their fee to take care of your power lines.

    Business Response

    Date: 09/18/2023

    Once again, our contract specifically states the home owner is responsible for any additional work performed by others. There is no markup for the fee ***** is charging, and it is necessary in order for us to safely complete the work in the contract.

    Customer Answer

    Date: 09/27/2023

    they couldn't do the job so i should receive my money back in full, i fully reject their terms about *****.they told us they could do the job without ***** and we wouldn't have pay anything else.

    Customer Answer

    Date: 09/28/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    they couldn't do the job so i should receive my money back in full, i fully reject their terms about *****.they told us they could do the job without ***** and we wouldn't have pay anything else.

    Regards,

    *************************

    Business Response

    Date: 10/13/2023

    Attached is the contract and I have highlighted the relevant paragraph on page 5.

    Business Response

    Date: 10/25/2023

    From: ******************* <*****************************>
    Date: Tue, Oct 24, 2023 at 3:08 PM
    Subject: Re: My Email Address
    To: *********************** <********@mybbb.org>

    ****************,

    My offer to settle this contract matter is for Ameritech to pay for 50% of the ***** charge to remove and reinstall the wiring up to a maximum of $500. Also, the additional amount due to ***** may be paid to Ameritech over 3 months following the installation with no finance charges. 

    Regards,
    *******************

    Customer Answer

    Date: 10/25/2023

    I gave them my price of $3,000 all I can aford they accept   

    Customer Answer

    Date: 10/31/2023

    I agree to pay 50%  of the ***** charge over the 3 month following the installation with no finance charge.

    Customer Answer

    Date: 10/31/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

     I agree to pay 50%  of the Pepco charge over the 3 month following the installation with no finance charge.

  • Initial Complaint

    Date:05/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I planned to get windows with this company and asked for a copy of the contract I signed with them. With windows they tell you about the 3 day grace period to have it all undone. I had no issue till I asked for the copy of my contract and break down of price. I called their contact number and got transferred to a voicemail each time. When I did leave a voicemail I did not get call back and they processed my down payment. I was sent two different loan offers with very different numbers and told not to sign the lower one. I don't know what is going on but the trust I felt in the beginning is all gone now. With that said the "wrong one" might have been for a different window amount but I don't know since I never got any proper documents. If I ask a question and get a run around answer then you lose all credibility with me and that is why I called their actual office versus talking with the rep. I talked with the other window companies and chose this one after they had the better reviews and rating. I am so angry that after you sign they just don't care, I feel like they gave me the run around.

    Customer Answer

    Date: 05/17/2023

    I planned to get windows with this company and asked for a copy of the contract I signed with them. With windows they tell you about the 3 day grace period to have it all undone. I had no issue till I asked for the copy of my contract and break down of price. I called their contact number and got transferred to a voicemail each time. When I did leave a voicemail I did not get call back and they processed my down payment. I was sent two different loan offers with very different numbers and told not to sign the lower one. I don't know what is going on but the trust I felt in the beginning is all gone now. With that said the "wrong one" might have been for a different window amount but I don't know since I never got any proper documents. If I ask a question and get a run around answer then you lose all credibility with me and that is why I called their actual office versus talking with the rep. I talked with the other window companies and chose this one after they had the better reviews and rating. I am so angry that after you sign they just don't care, I feel like they gave me the run around.

    Business Response

    Date: 08/25/2023

    The windows that were ordered have been delivered and installed without any problems. The consumer is happy with the product.

Ameritech Construction is BBB Accredited.

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