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Business Profile

Lube Services

Falls Church Jiffy Lube

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Falls Church Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

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Falls Church Jiffy Lube has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my *** **** truck here to get a simple oil change, and left with a sidewall sliced tire from their service platform. All vehicles, just prior servicing have to be vacated so that one of their employees can drive it into the bay and up on the service ramp. The sides of the ramp are flat angled steel and if the vehicle is not driven in there with a spotter and it's not square the tires can ride up one side of the tire and SLICE the sidewall which in this case clearly happened. Now mind you I had been sitting at the bay doors prior to this servicing waiting along with a few other cars - no flat, just sitting there waiting. When I got out and the guy got in he drive in rather quickly, and was not square, hence he drove the right front tire along the inside steel rail of the ramp and bingo a nice clean brand new slice on the sidewall of the tire, I actually saw the truck ride up and then slide down the rail. So when the store manager *************************** approached me and said "hey miss you have a flat tire" I retorted umm ya, because your guy drove up onto the metal rail while driving my truck on the ramp. He said "ya"...They staff proceeded to change the tire, and then said that there was a tire place across the street like, I'M GOING TO PAY FOR A NEW TIRE THAT THEY JUST DESTROYED. The back and forth when on and **** said he was going to submit the "paperwork" to the regional manager and he/she would handle it. They video tape the vehicles that are being worked on, so there IS video of this event that I am sure will readily be deleted. As of this date I've enjoyed multiple unanswered calls to the store manager, and two weeks of no contact whatsoever from the store, the **Manager, or JiffyLube Inc.

    Falls Church Jiffy Lube is NOT a BBB Accredited Business.

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