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Business Profile

Rentals by Owner

Tysons Glen Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Read their contracts carefully. You will notice that the terms are absurd and most likely based in greed (couldn't imagine what else it could be). For instance, they want to charge about as much as two months rent AFTER a lease is terminated (even if you need to move because you were lied to about the noise level in the first place), and would you even believe that? The lawyer we spoke to was amazed at the amount they wanted to charge, and he has decades of experience. Forget the responsibility to mitigate/find new tenants--they write greed into their contracts. And they basically pray on people who aren’t rich so **** ******* *** ********** can stay very rich. You might want to reevaluate whether you would want to sign a contract with such a company. I've been renting for decades, and I have never encountered such unreasonable contracts. Worse than their contracts are their observed business practices. As alluded to above, my wife was deceived before we moved here from the Midwest. This was blatant and obvious deception, a material misstatement that influenced our decision to rent here. Moreover, multiple staff and managers are callous and malicious. In fact, one manager expressed her callousness today and decided that it didn't matter if the floors in the building were slippery or that I had slipped and fallen on one occasion and almost fell on various occasions at the entrance or on the stairs. The bottom line is they wanted a roughly 5k fee for us to break lease after we had been defrauded. Now they want roughly 5k for one month of rent because they claim we didn't notify them we were not going to renew our lease when our rent is less than half of that! But we notified them that we wanted to leave, and we did so a year in advance. Our lawyer sent them a letter, and I sent multiple emails asking that we break our lease, and of course there would be no reason for autorenewal. They seem to aim to damage their tenants who provide them with high rent already.

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