We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sound Recording

Foxes Music Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Recording.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a violin for my child on 4/8/2023 and paid $40.8 deposit on a payment plan. I returned the instrument on 8/26/2023. At that time, the violin department worker said that the paperwork was not filled out correctly and they were charging the wrong credit card. He corrected this issue and told my wife and I that the problem was taken care off. He took the violin in his possession at the store on 8/26/2023 and told us that we "don't have to worry about anything." Nothing additional was charged due to the billing mistake on their part. Unfortunately, I did not get any confirmation paperwork from him, just a verbal confirmation. I do have the original contract for violin rental dating to 4/8/2023, and I have the credit card bill for $40.8. I do not have any additional charged. I received three phone calls starting last month (December of 2023 - 4 months after we returned the violin and 8 months after the initial billing transaction) and an email from Foxes Music stating that I did not return the violin. I spoke with the book keeper named ***********************. I asked to speak with the violin department, explained the situation to her, my wife spoke with her as well, but Foxes music continues to say that they have not received the violin, are asking for money ($81.6) on a transaction and asking us to return the violin that we do not have. When asked to speak with the same person who said "don't worry about anything" and "you are good to go," ************** was not able to let us speak with him. My wife and I are concerned that there is fraud happening. This business is denying receiving an item that we returned and is trying to charge us after telling us that no further charges will result.

Foxes Music Co. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.