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Business Profile

Auto Repairs

B & G Auto, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for B & G Auto, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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B & G Auto, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After having my car for almost a year, me spending almost 4k for it to pass inspection and be driven the car doesnt start properly or drive. Constantly felt like i was given excuse after excuse why my car wasnt done in time efficient way

      Business Response

      Date: 11/14/2024

      This vehicle was towed in with many issues. Customers request was to diagnose the wiring in the turn signal, a "spongy" brake pedal and the check engine light.  He was advised that the vehicle was not worth the money he would put into it to pass inspection and fix requested issues. Customer insisted he wanted the repairs done. During communication with Mr. ******* he stated he needed time to gather funds, which caused a delay in repairs.  After he requested a state inspection, it was determined there were even more issues.  This being a 1998 *****, parts were not easy to locate, and some had to come from ******* and the customer was advised.  All costs were related to what the customer requested and authorized.  He was sent a follow-up text after the ticket was invoiced and he stated everything was great.  Prior to leaving the shop, the vehicle started just fine, as it was driven to get gas since it was almost on E. 

      Customer Answer

      Date: 11/15/2024

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ****** ******




    B & G Auto, Inc. is BBB Accredited.

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