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Business Profile

Optometrist

Farmville Vision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an eye exam on 20th of Dec 2023. Picked up glasses, after lenses installed in my frames, the 2nd week of Jan ****. Distance is blurry, I can't see to properly do my job or drive my vehicle safely. I told ********* when I picked them up that I couldn't see anything out in the parking lot, all blurry,and she said wear them for a week and then let her know. I agreed. When I got home I called her and stated my concerns about the safety of my driving. That I can't see 10 ft from my hood. She said my eyes must have a problem with no line bifocals. Not true, the old lenses she switched out were no line. I requested for the first Monday appt available. She said I have to come in on a Wed. I said I can't. They don't do Monday appts until they get enough customers to make it worth while for the doctor to drive from ********* to Farmville. I asked when will that be? She said she didn't know. Told me to call back in 3 weeks and see, but there is no guarantee. I again stated the safety issue while driving, she said "I don't know what to tell you". I was never told the doc is only in on Wed. I can't miss work and Wed is not an option. I don't get PTO at my job and I can't afford to miss a days pay. ********* suggested to call the doctor and see if he would come to the office to fix my problem. I said "Great!" then she said "I know he won't ". I asked her to PLEASE try. She did, I could hear them when the doc answered. She said "I have a lady here that says she can't see distance with her lenses and wants to know if you'll come in on a Monday and see her"? They LAUGHED at me!!! She got back on the phone still laughing and said "see I told you he wouldn't." I said to her I wanted to bring the glasses back and she can put my old lenses back in MY frames and give me a refund. She agreed to switch the lenses out but no refund. PLEASE help me get a refund. It's a lot of money to me. I have never been so disrespected. I should have checked the reviews. They are awful!!!

    Customer Answer

    Date: 02/12/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Farmville Vision Center regarding complaint ID ********.

    Regards,

    *******************

Farmville Vision Center is NOT a BBB Accredited Business.

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