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Business Profile

Blinds

Budget Blinds of Lynchburg, Vinton and Lexington

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Oct.29,2024 was date of transaction with Budget Blinds (BB)
    2. Found them with ****** search for "customized" drapes
    3.Confirmed by phone that they did in fact make customized drapes
    4. At date of appointment, took Rep to master bedroom to show the exact look we desired(attachment A) Rep said BB could easily do this. BB website shows similar treatment
    5. Rep measured window in bedroom to be covered( about 60 inches in with.
    6. At this point he "highly recommended we consider another approach because panels would take up fat too mush wall space on each side of wall. Said we would be unhappy with results and he would not do this
    7. At that point said we should go with a shade. Said it was perfect for the size of the room/window. We felt we had no choice based on his comments/recommendations but to go with the shade if we wanted a custom look.
    8.Shade arrived in about 3 weeks. I was most unhappy with how it looked and the quality. Did not look like $750 shade to me(attachment C)
    9. Several days later i called BB and requested to return blind and get refund.
    10. BB refused. Said They presented me with several options/pricing
    11.That is not correct. There was only option if you don't count the drapes that they talked us out of. Never was the pricing of drapes ,for obvious reasons
    12. I believe BB took advantage of me. I think BB manipulated me into buying this shade and not losing a sale. Semi-custom in my mind seems a better word for what they do . I think they use pre cut panels and have no way to modify them to fit the window. If that is the case, they should have been up front about.
    13 Attachment D is what a custom drape should look like. It was previously on this window. It was made to fit that window
    14. Icannot get Attachment B to upload but it is on BB's website

Budget Blinds of Lynchburg, Vinton and Lexington is NOT a BBB Accredited Business.

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