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Business Profile

Cabinet Maker

Kitchen Crafters of VA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contractor 10/11/22 with Kitchen crafters of VA for our new construction cabinets and we paid $10,888.43 deposit (70% down) . The owner Anthony Markham told us near thanksgiving 2022 that our cabinets were in and he was coming to instal them. Three weeks later he told us some of our cabinets were on back order. (He first lied and said our cabinets were in) four weeks later he would not answer our calls / text. I had to comment on his ******** business page asking him to return our call because he told us our cabinets would be in by now. He calls me three minutes later asking me to take down the post because it’s bad for a small business and I told him I would if he promised me he would have the cabinets in by Monday January 9th and he said yes he would. It’s now January 24 and he put in the wrong bathroom vanity cabinets without our approval and he is still not finished installing the rest of the house cabinets. He will not return my calls and makes up an excuse every time why he can’t answer the phone.Also When we put our deposit down, they were four different cabinets then we received.

Kitchen Crafters of VA, LLC is NOT a BBB Accredited Business.

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