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Business Profile

Colleges and Universities

Light University Online

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a course in November 2023. It was presented as a course to certify you as a Biblical Counselor. This was false and misleading. Due to the instunot being accredited I cannot use it to file as a Biblical Counselor in my state. I called on January 16th and was told that since I never opened the purchase and exception would be made for their 39 day refund window and I’d be refunded in full. I was instructed to send an email requesting them to refund me via ******. Since then they sent me and email saying they decided not to refund me and a supervisor has returned my multiple calls or emails.

    Business Response

    Date: 02/27/2024

    Thanks for your patience as we reviewed this complaint. This matter was handled directly with the customer, and some information was left out in the complaint. First, the course does give an option for certification as a Biblical Counselor after completion. Once a student finishes this course, they can apply for certification through the International Board of Christian Care. We are not aware of any states that certify Biblical Counselors as the customer stated in the complaint, and this was never promoted that way. It is the responsibility of the customer to know their own state laws and regulations regarding certifications/licensing. Also, Light University does not claim to be accredited. That information is publicly available here: ********************************* The request for refund was made after the 30-day window from purchase, which is why no refund was given. At the customers requested, the customer was given access to other courses, and accepted that offer. Thanks. 

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