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Business Profile

Retail Florist

Sandy's Floral Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint on behalf of ***** ******* ****** ** ******. ***** ordered 4 floral arrangements in 2021. In January of 2022 the bill was paid in full by check for a total of $183.00. In June of 2022 ***** received a duplicate bill. Our treasurer inadvertently paid the bill in full again. Once we noticed the mistake we contacted Sandy's floral gallery (spoke with manager) several times. We asked for a refund of $183.00. She refused to give refund stated she would give us credit. I asked for a statement of credit and an expiration date manager told me she would email the statement to me that evening (7/29/22) or the next day. I have not received the statement of credit. I have tried to go to Sandy's floral gallery to speak to her face to face, but the listed addresses for the locations of flower shops are empty. Business phone # is ************. The congregation request a refund of $183.00. We have copies of bills and cancelled checks should you need this information. We appreciate your assistance in this matter.
    Sincerely,

Sandy's Floral Gallery is NOT a BBB Accredited Business.

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