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Business Profile

Ammunition

Velocity Ammunition Sales, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/18/2023 I paid $258.49 for 300 rounds (6 boxes) of .30 caliber, M1 Carbine ammunition per Order #******. On 05/09/2023 I fired 27 rounds which resulted in the projectile portion of a cartridge to lodge and obstruct the barrel. 08/04 and 09/2023, via telephone, I advised the seller and manufacturer of the faulty ammo and potential safety hazard concerns I had (next fired round could result in damage to carbine and injury to me). 10/18/2023 in the hope that one faulty round was the case, I fired the remaining ammo from the first box opened and fired 4 rounds from a second box which again resulted in a projectile lodged and obstructing the barrel. An obstructed rifle barrel can result in the next fired round creating a pressure spike that can create a catastrophic malfunction of the firearm. 11/04/2023 I mailed a letter to the seller proposing an exchange of the remaining unfired ammo for ammo manufactured by another company. No response was received from the seller. 02/22/2024 I mailed a second letter with a different resolution proposal. As of 02/26/2024 I have not received any response to communications (email, letter, telephone) sent to the seller and/or manufacturer on the dates of 05/21/2023, 09/02/2023, 09/05/2023, 09/22/2023, 11/04/2023.

    Business Response

    Date: 03/11/2024

    I explained to ****************** that in the Ammunition industry, like many industries, warranty claims are handled by the manufacturer and not the retailer.  Velocity Ammunition did not manufacture the Ammunition, I provided ****************** with the contact information for Precision One the Manufacturer.  I believe Precision One ignored ********************** inquiry and therefore ****************** focused on Velocity.  I am going to refund ****************** as requested, because I do believe ****************** is due some compensation and it's not worth the fight form such a small amount of money.

    Best Regards,

    *************************

    Customer Answer

    Date: 03/11/2024

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    *****************************



Velocity Ammunition Sales, LLC is NOT a BBB Accredited Business.

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