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Business Profile

Auto Repairs

CB Squared Services Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for CB Squared Services Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CB Squared Services Incorporated has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CB Squared Services Incorporated

      724 Warrenton Rd Ste 201 Fredericksbrg, VA 22406-1039

    • CB Squared Services Incorporated

      10535 Fairfax Blvd Fairfax, VA 22030-3138

    • CB Squared Services Incorporated

      1870 E Market St Harrisonburg, VA 22801-5102

    • CB Squared Services Incorporated

      204 Garrisonville Rd Stafford, VA 22554-1525

    • CB Squared Services Incorporated

      3300 Plank Rd Fredericksburg, VA 22407-4958

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/22/23 Service: Oil Change with Oil Filter Replacement. Issue: Staff was unable to remove oil filter so they decided to put a screwdriver in it causing damage to the oil filter housing. They were still unable to remove it. Therefore, I had to get it towed from their garage to a local dealership to which they were able to remove it without issue. Had they not decided to destroy the housing, I would have been able to drive it to another facility without an issue. Called District Manager, *******************, and he refused to reimburse me as they believe they are not liable for the damages even though, they caused them. Resolution: Reimbursement for towing and damages to the vehicle.

      Business Response

      Date: 09/12/2023

      September 12, 2023 

      To Whom It May Concern:

      This confirms receipt of the above captioned complaint, and serves as the response from CB Squared Services, Inc. in connection with same.

      The customer was advised during their visit to Jiffy Lube® Service Center #*** on July 22, 2023, that their vehicle’s engine oil filter was seized and appeared to be unremovable. The location manager brought to the customer’s attention the issues with completing the service, and that this oil filter condition is common when there exists an extended time and mileage difference between services and a lack of proper maintenance. Store personnel attempted to complete the services requested by the customer, unfortunately without success.

      The invoice furnished by the customer from ***** ********* ******, dated July 24, 2023, indicates that the dealership technicians, “Found oil filter stuck and had to break it in order to remove,” thus further demonstrating the vehicle’s engine oil filter condition.

      Given the condition of the oil filter upon arrival for service at our location, and the findings of the dealership technicians at ***** ********* ******, CB Squared Services, Inc. unfortunately cannot be responsible for the cost of any repairs associated with the matter, as our technicians merely attempted to help resolve the matter for the customer.

      I apologize that we could not be of further assistance. Thank you for your attention in this regard. With kind regards, I remain

      Very sincerely yours,

      General Manager 

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday 08/13/2022, I was on my way to my local **** ***** when I suddenly saw red alerts across my odometer and media center that said “Emergency engine oil too low, turn off car now.” These alerts were followed by several other red severe vehicle warning alerts. So I pulled off of 50, onto the nearest exit which was “Glebe Rd.” I pulled into ******* Gas/*** **** Auto at ** * ***** ** Arlington, VA *****. The women at the service desk came out to greet me. I explained why I was there and noted my confusion about the low oil because I received an oil change from Jiffy Lube #*** on 06/30/2022. She, and two other mechanics took my vehicle, a 2015 *** **, into the bay to look at the engine. When they opened the hood the engine was visibly smoking. They said it was too hot to evaluate but they would lift the car and look underneath. They lifted the car and immediately had to grab buckets to contain the oil dripping out. (pictures available) Once they opened my oil pan, they observed my drain plug immediately fall out and hit the ground. It was this time that they called me over to take a look at the situation and advise that I record a video of what happened. I recorded the mechanic explaining what he observed and possible causes for the drain plug to be loose which was: Drain plug was not correctly installed after oil change on 06/30/2022. (video available) I am seeking immediate repair and remedy from Jiffy Lube #987. I have never heard from Jiffy Lube #*** after Monday 08/16/2022. I sent a message requesting services on Wednesday 08/17/2022 via *****.net, which is listed as the first step in dispute resolution for Jiffy Lube #*** per their Limited Service Warranty.  I have not heard from ***** (********* *** *********** ******** ********). Here is link to video on *******: ****************************************************

      Business Response

      Date: 08/30/2022

      August 30, 2022 

      To Whom It May Concern: 

      This serves as the response from CB Squared Services, Inc., in connection with Complaint ID ********. 

      Despite the distance driven subsequent to our service before reporting a problem, we are willing to participate in mediation with the customer, formally or informally, if they choose to participate. 

      Thank you for your attention in this regard. With kind regards, I remain 
      Very sincerely yours, 

      General Manager 

    CB Squared Services Incorporated is NOT a BBB Accredited Business.

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