Complaints

This profile includes complaints for 2020 Driving School's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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2020 Driving School has 2 locations, listed below.

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  2020 Driving School

  1940 William St Fredericksbrg, VA 22401-5128

• 

  2020 Driving School

  2612 Jefferson Davis Hwy Ste 101 Stafford, VA 22554-8465

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up my son for behind the wheel driving ******s for $425. The school stated they serve ************** in Spotsylvania County, and Northern ********. The instructor showed up on June 22 for the ****** and stated that I have to drive my son to a local CVS because our home, which is in Spotsylvania, is too far. She stated that driving to my house counter against our sons behind the wheel time. She stated that she would share our sons ****** with another student. So, we soon realized we were paying 50 minutes to get less than 25 minutes instruction. The contract states our son gets 50 minutes; she only taught him for less than 25 minutes. She also stated the first day that she would not evaluate our son for drivers license; which is what we paid for. Additionally, the instructor did not understand that Type 1 diabetics can drive under a ** category. I had to explain it all to her. The second day of class, June 23, 2023, the instructor gave my son 45 minutes of instruction and told us that this day counted as 2 days because she is going on vacation next week. The business seems to make up rules as they go. We are asking for a full refund. We also have her recorded in our Ring camera outside our home. Will supply the video if needed.

  Business Response

  Date: 06/28/2023

  Refund has been processed.  information provided to BBB are not correct.  Please contact @ ************ for details.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $425 for my daughter to take Behind the Wheel training through 2020DrivingSchool in **************, **. I was told the driving instructor would pick up my daughter at our home; 2020DrivingSchool's website also states the instructors pick up customers at their homes. (See here: ****************************************************). This was a condition of my hiring 2020 -- that the instructor pick up my daughter at our ******** home. But prior to the first driving class and after, while trying to schedule the second class, the instructor assigned to my daughter, ****, expressed preference for my daughter to be driven to ************** (about ***** miles from my ******** home) for the class. I refused and once again advised the instructor as well as 2020Driving School office personnel that my daughter needed to be picked up at *********** before my daughter's second Behind Wheel class with **** was due to go forth, I was advised by 2020DrivingSchool office personnel that **** was no longer my daughter's instructor and that she had been assigned a new instructor, *****. I was told this on Tuesday, June, 13. I was told during this same call that ***** would contact me later that day or by Wed, June 14, at the latest, to schedule my daughter's second driving ******* On Friday, June 16, I placed two telephone calls to 2020DrivingSchool office personnel (one woman identified herself as the office manager and the other, as *********) to say I hadn't heard from ***** yet and would need either a confirmed date of driving for my daughter, or a full refund. I also reiterated my need to a home pickup for my daughter. Both these women said home pickups weren't guaranteed, after which I pointed them to their own website and their own statements. I was ultimately told once again that ***** would be contacting me. I would like 2020DrivingSchool to provide the services it was paid to provide, including home pickup of my daughter, or provide a full refund of the entire $425.

  Business Response

  Date: 06/21/2023

  We are calling the customer to resolve the issue.  Student will be picked from home.