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Business Profile

Furniture Stores

Sofa Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Sofa Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sofa Outlet has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some furniture from Sofa Outlet on 10/4/2022 which included a headboard and have never received the headboard after many inquires. I am told that I will get it within a week numerous times but I have not received it as of 08/22/2023. The latest excuse is that it is in short supply. I have asked for a refund on the credit card I used for the purchase the last 10 times I have called them or by check. I have received neither. I do not know how to upload the document that I have of the sales transaction but would be happy to fax it to you if needed, thank you for your attention to my complaint.

      Business Response

      Date: 09/05/2023

      To whom may concern?

      this is in response for customer. 

      we do apologies for the time is taking to deliver her headboard. 

      We will fully refund ********************* we are really sorry for any unconvinced 

      please if you have any question feel free to contact us.

      As always thank you 

       

      Customer Answer

      Date: 09/11/2023

      I received a phone call from the Sofa Outlet last week and was sent a check on Saturday. I am very grateful for your help.

    • Initial Complaint

      Date:08/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new couch and chair from the store. They delivered a floor model couch and chair. The feet had damage and scratches. We called to get replacement feet and were told that the couch and chair were new and not the floor models. The feet arrived and contained the email that they sent to request the feet which stated that they sold the floor models and that the feet were damaged and needed to be replaced. We purchased new furniture, not floor models. Owner declares the furniture was new but stated he would replace them. Then he changed and said he was not going to do anything to correct the fraudulent sale.

    Sofa Outlet is NOT a BBB Accredited Business.

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