Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased multiple mattresses from this company without any issue over the past 5 years. I just attempted to purchase another mattress from them. I ordered it and paid for it at the end of June 2024. I received a ***** tracking number. The mattress never arrived. I attempted to contact the company. Their phone number does not work their email is answered sporadically. They told me they would send me another mattress and gave me a new tracking number. That mattress also never arrived. This used to be a family-owned business in ******** but it now has a ******** international number. I'm not sure what happened to the original but this business is now a fraud. They do not sell mattresses. They do take your money until you will receive a mattress but no mattress ever arrives.
Business Response
Date: 08/09/2024
we got in touch with the customer, and when the mattress was confiscated for the first time, it was delayed on the road, at that time , we re-sent him a new mattress and gave the customer the logistics tracking number. After the final investigation, ***** picked up the wrong mattress during the delivery, resulting in the mismatch between the delivered mattress.we will negotiate with the customer and re-ship the new mattress.
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