Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed for medical service obtained on 9/1/2023 MY INSURANCE WAS BILLED FOR THE ***** AMOUNT OF $1,196.00 AND THEY PAIDED $698.63 AND I PAID A ***** OF $497.37 SO THAT ADDS UP TO THE AMOUNT OF $1,196.00. I RECIEVED A BILL FOR $279.02 WITH A DUE DATE OF MARCH 31ST 2024. THERE IS NO BREAKDOWN OF THE SERVICE EXCEPT THAT IT SAYS US PREGNANT UTERUS REAL FOR A ***** OF $668.00 SHOWING THAT INSURANCE PAID $388.98 SO I OWE $279.02 ACCORDING TO THEM. I'VE CALLED SEVERAL TIMES TO HAVE THEM EXPLAIN TO ME THE TWO DIFFERENT ACCOUNTS THEY FOR SOME REASON CREATED FOR ME. I FINALLY GET MORE INFORMATION ON MY SECOND ACCOUNT, PAID IN FULL IN THE SYSTEM. THE SECOND BILL HAS A ***** OF $528.00 AND SO THE SECOND BILL HAS A ***** OF $668.00, COMING TO THE AMOUNT OF $1,196, BILLED TO MY INSURANCE. THE INSURANCE COVERED $698.83 AND I PAID IN FULL THE $470.83 SO I SHOULD OWE $26.54 ELSE IF THEY MADE A MISTAKE THEN WHY DOES IT NOT SHOW THAT THEY ATTEMPTED TO BILL MY INSURANCE WITH THE CORRECTED AMOUNT? I HAVE CALLED THE BILLING **** MANY TIMES AND THEY CAN NOT GIVE ME THE CORRECT AMOUNT FOR THE SERVICE. THE AMOUNT ***** IS $1,196.00 THIS WAS WHAT WAS SENT TO MY INSURANCE THIS IS PAID IN FULL MY BOTH PARTIES I AM NOT PAYING $279.02 because they are overcharging me.

  Business Response

  Date: 04/10/2024

  This consumer was not seen at our location. She was seen at Imaging Center for Women - 

  ***************************************************;

  ***************************;

  The contact person there is *****************************.

  ******************************* 

  Business Response

  Date: 05/13/2024

  Please accept this as the Imaging Center for Womens response to case ********. For privacy, we will
  use patient as the reference in lieu of names. Our patient did visit our office on September 1, 2023.
  Regrettably, the patients claim was processed with incorrect billing codes. It was noted that the
  incorrect billing codes were processed, and a corrected claim was sent to insurance resulting in a credit
  balance being owed to the patient. The patient received a refund in January for those claims. The
  change in coding resulted in a change of out-of-pocket fees for the patient and the patient received a
  new bill for out-of-pocket fees. Upon being made aware of the issue, we investigated the complaint and
  verified coding and out-of-pocket fees for the patient were corrected and confirmed the credit balances
  were paid to the patient. The Imaging Center for Womens manager contacted the patient who verified
  she spoke to the billing company and now understands the new invoice for out-of-pocket expenses.
  We sincerely apologize for the coding error and frustration encountered by our patient.
  We are pleased to report the patients account has been resolved and the patient is satisfied with the
  follow up and action taken.
  I trust that this response resolves this complaint in its entirety. However, should there be a need for
  further clarification, I am available to discuss this matter with you at your convenience.
  Thank you for your consideration.
  *********************
  Vice President