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Business Profile

Pest Control Services

Sigma Pest Control, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some time ago we asked that they only use green/organic products and not use anything on our bee garden. Then come to find out they kept using the same products, and spayed where we specifically said not to, killing everything in the bee garden. For almost a year we continued to pay full price for them to do nothing but the cobweb dusting before deciding to cancel service entirely. Rather than being the least bit apologetic, they were aggressive and are determined to continue charging us.

  • Initial Complaint

    Date:05/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for quarterly pest service at my house plus monthly service on during mosquito season. Payment gets automatically deducted from my account the first of the month. The last service on my house was 11/2/22 but payment was taken every month since then through April. I was supposed to be serviced 2/2/23 and they never came. Then they scheduled me in March 3 times and cancelled every time. I have been communicating with them since then and they stated they would get me a refund and never have. I then received noticed that they are no longer servicing my area on 4/26/23. Since then, I was not charged anymore but would like my refund since they stopped servicing me in November. I have multiple email communications where they state they are looking into it but then never receive anything back. I would like my refund so I can be done with this company and get another pest company that is more reliable and trustworthy.

    Customer Answer

    Date: 06/20/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Sigma Pest Control, LLC regarding complaint ID ********.

    Regards,

    Jaison ******

Sigma Pest Control, LLC is NOT a BBB Accredited Business.

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