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Business Profile

Saddles

CP Custom Saddles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Saddles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom saddle from CP Custom Saddles The dates of the transactions: 1/16/2023 ********, 2/10/2023 ********, 5/7/2023 ******** The initial payments of ***** and ******* were the deposits to begin the work. The agreement was the finished saddle would be completed in 3 to 6 months. The total cost would be ******** the total amount paid is ******** On April 24 ******************************* messaged me on ******** Messaging that my order would be ready in a week or so. So, I sent her the final payment in good faith, as we know each other and we were friends. The payment was accepted, then I received no updates until May 29 and she said, "oh we are ordering materials, we ran out." No other updates or acknowledgment. I have attached the letter explaining the time line. CP custom saddles have not been forthcoming with updates on a specific date the saddle will be completed. They have not attempted to resolve the issue, as I have requested a full refund, as they did not provide the product in the time they sated it would be ready. They are not agreeing to pay me back.. I do not want thier product because I dont trust them.

    Business Response

    Date: 08/11/2023

     

    This is the product that was contracted to build. Finishing today by the end of the day. We informed ****************, in person, that we had a 6-8 months build time. We are sitting at 6 months right now with the product at completion. We have been in contact with the customer regarding updates. We have also emailed **************** with the update that the saddle was finishing today with no response. 

CP Custom Saddles is NOT a BBB Accredited Business.

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