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Business Profile

Tire Dealers

Little Tire Co., Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Little Tire Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Little Tire Co., Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off a vehicle for inspection and was told the vehicle would be ready Monday. I found out that one of their employees after completing the inspection on Friday parked the vehicle on a different property. The property owner called a tow company and had it impounded. Little tire still has the keys, but theyre not taking responsibility and wont pay the bill to get it released even though they are the ones who parked the car there!!!

      Business Response

      Date: 03/12/2025

      I did get the ** that had your car towed to pay the fees, but being a used car dealer and only using me for state inspections,

      your cars are in the lot far too long and get in the way of our business.  Being a busy shop we have developed a parking issue.

      Sorry for the inconvenience.


    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on August 2, 2024 Around 11 AM to 12 PM I went to go get my state emissions done by lil tire *** for some reason they charge me $50 come to find out instead of them charging me for emissions they charged me for a state inspection and emissions. Now on June 20, 2024 I completed my state inspection and passed with no issues come today which is August 22. They ripped off my sticker for June and put rejection as the sticker. Meanwhile, I never asked for an inspection. I asked for emissions when I asked them why they sat there and tried to tell me I asked for a state and emissions which never came out my mouth tell them to run back their camera and they can clearly hear me say I want to state emissions. I also have my uncle that can Probly tell you that I had to get my state admissions when I asked them why they sat there and told me I told him and for some odd reason they will sit there and tell me that theres nothing they can do about it. I should go talk to the state trooper. I talked to the state trooper. Theres nothing he can do about it so right now Im getting the runaround because of unethical practices, which has caused me my rejection sticker and also if I wanted to sell this car that would be an issue due to the fact of what the mechanics did at the shop I will further provide all the evidence needed. This is very unethical and Im very disheartened by the actions taking upon me, knowing that I am a student and I had to go back to *******. I even asked them is there anything they can do to work with me? They told me no, which is fine so I am making this complaint that this is unethical and unreasonable now Ive lost my June 2025 sticker due to them removing it and doing an unsanctioned inspection. I am currently a senior Norfolk state (NSU) IT student who majors also is in politics and I dont have the 300 and something dollars that theyre looking for if theyre willing to work with me and Ill just pay them to labor cool but if not, thats fine by me.

      Business Response

      Date: 08/30/2024

      First , there is a language issue in this transaction.  This customer did initially ask for a state inspection then after that inspection was already started and the sticker had been scraped, tried to change it to an emissions test. We completed the inspection and found a bad wheel bearing.  The bad bearing was confirmed by the state trooper. Because of this another passing inspection sticker could not be issued, also confirmed by the trooper.  The emission test was completed and passed.  This customer was only charged for the emission test and not the state inspection. We are sorry for all the confusion in this transaction.

       

      ******* Little


       

       

       

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