Reviews

Review Details

• Review fromVince P

  Date: 11/14/2023

  4 stars
  SSG has the best selection of firearms and related equipment Ive seen in the ***********************. Their Staff are very knowledgeable and helpful. They get a four star rating in each of the areas I described.

• Review fromLainey S

  Date: 10/09/2023

  1 star

  Lainey S

  Date: 10/09/2023

  HORRID experience. I highly recommend you stay away especially if you want your firearms shipped safely. My husband and I took his guns to SSG Tactical to be shipped as he's on military orders out of state. They failed to package the guns correctly, and all of the guns were destroyed. There was a giant hole in the box, which had later been retaped by ******* it's miraculous my husband's handgun was still in the box after all of that. When calling SSG Tactical to ask how they'll make it right, they deflected their lack of customer service and respect and blamed it on the post office for their handling of the box -- mind you, the firearms didn't have any bubble wrap on them and the "manager" claimed he had boxed the firearms in a larger box, with a handgun case boxed in a separate box, taped to the larger box. This was a total lie as the guns came in 1 box -- with the handgun case in the large box, and the postal sticker was on that 1 box. ALSO, the tracking information consisted of ONE tracking number. You simply cannot have 2 boxes with the same tracking number, so -- to my point earlier -- the manager is telling a lie somewhere in this as the story does not line up. We also offered to provide them with bubble wrap to which they denied. Let me not forget that there wasn't a signature required to obtain the guns for delivery. Talk about high potential for the guns to get in the wrong hands. On top of all of this, my husband's guns are inherited from his father and two grandfathers, one of which is not here with us today. What a disgrace of a business. This is unforgivable and the least they can do is refund us the $260 they charged to ship the guns, especially considering the damage THEY caused will far surpass that $260.

  SSG Tactical, LLC

  Date: 10/16/2023

  There are a number of inaccuracies in the description of this incident (ie - one box was put inside of another, hence one shipping label), but suffice it to say, the ******************** were properly packaged and shipped. One we release them to the shipper, we have no control over what happens them. It is unfortunate and frustrating that the shipper damaged them in transit, but that is why we ship everything insured. We are not providing a refund because the shipper will not refund us, and the customer will be reimbursed for damages through their insurance claim.