We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Customization

Extreme Kustom Cycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Customization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped of my motorcycle off 2 hours away from my residence to Extreme Kustom Cycles in **************, ** on June 16th, 2022. (Owner) ********************* personally road my motorcycle down my RV ramp and received my motorcycle and all the parts he was tasked to install. He had worked on my motorcycle before at his home before getting this shop. This was the first time that he was installing motorcycle parts at this shop and location on my bike. This new install included the following items, (1) Sound Digital ****** Evox2 amp, (1) HKI MINI Digital Sound Processor, (1) Set of Black Motorcycle Levers, (1) Set of HYB 12 Piece Motorcycle Light Kit ****** Extensions. Many requests were made on the progress of my motorcycle. I called and called and every time he had an excuse because he wasnt finished with it. Months passed by and I kept getting excuse after excuses about me getting my motorcycle. He stated that he was getting a bad clipping noise from my stereo system. It came to the point where I asked him to just take my motorcycle to a well-known shop that's just 20 minutes away from my home. He claimed he was in the Hospital and when he got out, he would take it to the dealer (***********). This is a custom shop that could finish what he couldn't complete. Here we are at the end of January and two weeks have gone by and my motorcycle still hadn't arrived at the local shop that we had talked about. This had gotten to the point that I had to get the ***************** involved. I went to his shop location first and noticed another person with a motorcycle on a trailer. I stopped and asked the gentleman was he waiting for ***** to drop off his motorcycle. The gentleman stated that he was picking up his motorcycle that had been there for a year. After speaking with *************************** cell *************), we both had the same problem and was told the exact same thing for the past 8 months. This was upsetting for both of us, I then decided to reach out to the local **************

    Customer Answer

    Date: 03/10/2023

        
     
     
    This complaint has not been resolved as of yet. The owner of this company is not handling this situation properly. I have a court date scheduled for a 9:30AM on March 21st @ ******** County Court House.

    ***** O Green 
    ************ 

    Sent: 3/10/2023 10:42:20 AM

    Customer Answer

    Date: 03/10/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Extreme Kustom Cycles regarding complaint ID ********.

     

    This complaint has not been resolved as of yet. The owner of this company is not handling this situation properly. I have a court date scheduled for a 9:30AM on March 21st @ ******** County Court House.

    ***** O Green 
    ************ 




Extreme Kustom Cycles is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.