We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Dealers

Old Dominion Harley Davidson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/24/2023 I puchased a motor cycle from these people and for the last 6 months have not received a tag (other than 4 30 day tags as they kept expiring before I could get a permanent tag. And so for 6 months it has been a back and forth of when they will get me a permanent tag always blaming the people they use for an out of state deal to get it done. So now I have had the bike sitting here not being able to ride and it is Bike Week (now coming to a close) while I have out of state company wanting to ride around during bike week which they can but I cannot. The general manager is ********************* who has been no better than the no help I got from sales manager ******. I even offered to trailer the bike back up to them if they will not come and get it to just axe the deal but have never heard a word back, worst customer support and contact I have ever encountered. Would rather they take motorcycle back even if it means I will have to rent a trailer to take it back to them if they won't come and get it9which I have already verbally offered General manager without a reply yet

    Business Response

    Date: 06/05/2024

    ************** lives out of state in ***************  This entire issue is with the *** and Tag and Title which the dealership has no control over.  In order to process his tag and title work the *** had requested proof of payment on his personal property taxes.  ************** did provide that to us but his receipt was past the 60 days proof of payment window that the *** allowed.  He was asked to provide a newer receipt which he never did.  I was hired May 1st here and took over the conversations with ************** at that point.  We had issued him the two temporary tags that we are allowed to issue and both of those had since expired.  We opened a case with the *** to get them to issue a 3rd Temp tag which they did and ************** is now in possession of.  At that point we also contacted the county in which he lives in to see about getting a more current receipt which they could not supply us.  So at that point we repaid ************** personal property taxes to get a current receipt and his prior payment will be refunded to him.  With that current receipt we were able to fulfill the *** requirements to process the title application and get a regular plate.  That was done on May 24th and it is generally about a two week window til the customer will receive those plates.  The title is supplied then to the lienholder so they can be listed as the lienholder and at that point perfect the lean.  Again, as was explained to **************, this all is out of the dealership's control.  We have nothing to do with the *** and their requirements.  Thank you.  *********************.  Sales Manager Old Dominion Harley Davidson.          

Old Dominion Harley Davidson is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.