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Business Profile

Plastic Surgery

Ear, Nose & Throat, F.P.S.C.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Surgery scheduled for January 9, 2023 for my daughter. When the scheduler called, she stated that we would have to pay for the surgery costs up front and that they would collect it at the Pre-op appointment. I was told that the pre-op and post-op appointments were included with the surgery costs. The pre-op appointment was scheduled for January 5, 2023 and the doctor was running 2 hours behind. Saw my daughter for approximately 7 minutes which entailed going over the surgery paperwork and vital check. We had to schedule a post-op appointment prior to leaving which we did for January 26, 2023. My husband took off of work that day to bring my daughter to her appointment. The doctor talked to my daughter and stated that her allergies should be minimal now. Again, this visit took approximately 7 minutes. With that being said, I was billed for both visits. The billing department and the doctor's ****** refused to look into it further. I was told by the **********************, that the pre-op was not part of the surgery costs and the post-op was but since they discussed allergies, they were allowed to bill me. I feel that this was a scam and they should not have been allowed to bill me when they should have been included. Also, allergies was the whole reason for surgery so I would think we should be allowed to ask if they would go away--no tests or any additional work was done at post-op. Also, they billed me for different visits meaning ***** minutes and ***** minutes when they both were done in less than 7 minutes and nothing extra was done. The customer service I received was horrible and both the doctor's ****** and the billing department was extremely rude.

Ear, Nose & Throat, F.P.S.C. is BBB Accredited.

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