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Business Profile

Propane

Superior Plus Propane

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Superior Propane has us on auto fill up and let us run out of propane on Sat. Feb ******. They told us we were on the delivery schedule for Monday. But they did not come and after repeated calls said we had to be rescheduled. Due to waiting for a part for our heatpump the only heat we have is propane. We also have no hot water to bathe, wash clothes,etc. They simply tell us "they will do the best they can" and then do nothing. They tell us they don't know why we were taken off the schedule for Monday. We just can't get anywhere with them.

    Customer Answer

    Date: 02/21/2025

    In reference to the above complaint, Superior Propane has now delivered propane to our residence so this issue is resolved.

    Thank you for your assistanc

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Superior Plus back on Janury 8th and requested a delivery for propane fuel since it was a bad winter and that my tank was down to 200 gallons. They promised delivery within week or ten days, however no one showed. Called January 23rd and again was told yuor deliery is in route. Nothing! Now, I am down to 50 gallons of fuel whch will last less than one week's fuel. Without fuel we cannot live in our home, this is wrong on all levels. This is a crictical service and we are being ignored and we cannot just order new service; that would take a month with permits, etc. This complaint needs to be **** by the CEO of Superior Plus! This is not a joke when you are playing with peoples lives. I expect an immediate response. In addition, I will contact Spostylvania County and let them know of the risks that Superior Pluis puting their customers in.

Superior Plus Propane is NOT a BBB Accredited Business.

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