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Business Profile

Tropical Fish

Your Fish Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tropical Fish.

Complaints

This profile includes complaints for Your Fish Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Your Fish Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and paid for a baby tortoise ($149.99) on June 1, but did not receive it and did not receive any further response from Your Fish Store.

    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I messaged several times asking where my order was, I have been charged and received no reply or emails to respond to my queries about why I haven't received the order I paid for.

    • Initial Complaint

      Date:11/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on October 24 I made a purchase online with yourfishstore.com. It was for $79.04 for 5 rubber fish toys for dogs. I received the attached confirmation of my order but it has been total silence since then. i tried calling and emailing several times a day with no response. I have no tracking information, no shipping eta, nothing. If I can't have delivery immediately I want a full refund. This business should be shut down. It is a theft. They take your money and you have no product and no contact.

    • Initial Complaint

      Date:10/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on 9/30/2023 for ******. Recieved confirmation # *****. They will not answer phone or answer back on their online chat . Have not heard from them or recieved items.Thanks, *****

      Customer Answer

      Date: 11/21/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Your Fish Store regarding complaint ID ********.

      Regards,

      *******************************

    • Initial Complaint

      Date:05/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered fish. Said they would fill orders on Wednesdays. I've emailed and sent message via there chat and have gotten no response. After viewing other complaints they are all similar and full of excuses. Sick fish not healthy to small loads of excuses they appear to not have a store front. I want my fish shipped or i want commication from them as to why they haven't and when there expecting to ship them.

      Customer Answer

      Date: 06/12/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Your Fish Store regarding complaint ID ********.

      Regards,

      *******************************

    Your Fish Store is NOT a BBB Accredited Business.

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