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Business Profile

Used Car Dealers

Super Auto Sales and Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of down payment and purchase March 18th 2023. At the point of purchase we paid for tags and title. We were told that we would receive the tags within two weeks and we did not. We had to contact him and drive two hours to pick up the tags because he let the temporary tags expire and just never mailed us the tags. We were told we would receive the title in the mail with in 30 days from the **** We still have not received the title. We reached out to him requesting the title on multiple occasions but he still has not delivered it. In one correspondence he told me to go to the *** and give them the *** number and the clerk said the car is not even registered in the state of ********. Right after we bought it the air conditioner broke. That cost $593 to repair. At the time of purchase we were given an envelope with what we thought was our copies of the bill of sale, tags, title and other purchase documents. We placed the bank check stub in the envelope without double checking to see what was inside. It was not until we went to the *** did we realize that our copy of the purchase documents were not in the envelope. All he placed in there was the *** FAX. We have been ripped off by this business and are seeking resolution as soon as possible. We have reached out to the owner again but have not received any responses from them. We have also filed a complaint with the Office of the Attorney General requesting refund if a title is not received withing 10 days, June 24th 2023. I've included a copy of my bank statement with the down payment of $2,500 is listed, the bank check stub to pay for the remaining amount due, text correspondences, and air conditioner bill.

    Business Response

    Date: 06/18/2023

    HELLO ****** 04 OUTLANDER SOLD AS IS SEE ATTATMENT , AND YOU HAD ADD R134 REFREGRANT AFTER DRIVING **** MILES ( ACORDING TO CARFAX) ( YOUR MECHANIC CHARGE YOU $550 HE RIP OFF )THERE IS NO SERVICE CONTRACT IF BROKE YOU HAVE TO FIX IT . I HAVE NO CONTROL ON DMV , ACCORDING TO DMV YOU GETTING ****** IN A FEW DAYS , HAVE A NICE DAY

Super Auto Sales and Service is NOT a BBB Accredited Business.

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