We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire Doors

Williams Brothers Corporation of America
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WILLIAM BROTHERS Corporation OF AMERICA Order #********** $135.19 total ordered on 1-1-23 A metal 30x36 surface mounted access Door Access Doors & Panels - Made in USA - WB Doors I never received my Order and every Time I call it goes to voicemail and the voicemail is full. They mention an email on their voicemail to fast for me to understand it. I feel completely Scanned and Now I want a Refund ASAP Please help me

    Business Response

    Date: 04/20/2023

    Hello

    We have done an investigation into this claim and do not agree with the said response.

    This order was received on 1/16 and on 1/18 we reached out stating the item was running a 3-4 week lead time, which does not include weekend. It is also important to note takes about 1-2 business days for us to reach out to customers if there is a delay with the order.

    The email we had on file didnt work (see attached screenshots), and we also received no phone calls based on the information in our call logs.

    We ended up shipping out the item on 2/28, and it was out for delivery on 3/2. There is a note with *** that the receiver determined this package was late and refused the delivery, but they did not call during regular business hours or email us. (see attached tracking information) In regards to the complaint about the voicemail, the email is repeated twice, and two different emails are given in order to contact us with issues. Both emails again were repeated twice. 

    We advertise our normal business hours on ******* and this customer did not reach out to us during that time frame.

    In regards to the credit, the item was returned back to us on 3/7, paperwork was also given to us on 3/7, and the credit was issued on 3/8, less freight and restocking fee as we had no information on this order so we defaulted to our normal return standards. Refund was processed in the amount of 92.89 on 3/8 against the card used at time pf purchase, which we dont have access to the card just the transaction ID. (Please see attached paperwork)

    After receiving the BBB complaint on 4/20, the owner ***** Williams reached out to the consumer directly and ironically received a voicemail. As of right now we have not heard back from the consumer in regards to this complaint.

Williams Brothers Corporation of America is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.