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Business Profile

Graphic Printing

ATSP Graphic Design, INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning this is *************************, and I recently called in to dispute a charge from my account in the amount $153.82 on Jun e 30, 2022. I placed an order with the company ATSP Graphics for the purchase of 1,000 business cards for my new company. I spoke with the CEO of the company Bobby P***** in May of 2022 in regard to possibly purchasing merchandise for my company. After about three, three-hour conversations with Mr. P***** for about a week, I informed him that once I spoke with my significant other about doing business, I will reach out to him purchase. I reached out to Mr. P***** June 22, 2022, to inform him that I was ready to move forward. I did not hear from him for a week, once I spoke with him, he said he would be sending me a invoice in the total amount of $153.82. After a week went by with not receiving an email with the invoice, I attempted to contact Mr. P***** and received no text or message responses, nor any phone calls were picked up or returned from voicemails. Finally got in contact and was told that the invoice was sent but will send again, that’s when on June 30, 2022, I finally received the invoice, and it was paid that day. After sending the completed invoice back to Mr. P***** I asked for a way to track my shipment as well as a ETA of the merchandise I purchased. After a week of not receiving any information or getting any responses to text messages, Facebook messages or phone calls/voicemails, I called again a week later. I finally got in touch with Mr. P*****, and I was told I sent the tracking information, that I did not receive at all. After a couple more days I reached out to ask for the tracking information and did not receive a response. Finally, I got in contact with Mr. P*****, and he picked up the phone and stated, “I am on the phone with my power company, and I will call you back” and then hung up the phone. After that conversation I have yet to here or get a response from Mr. P***** who once again is the CEO of the company I in

ATSP Graphic Design, INC is NOT a BBB Accredited Business.

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