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Business Profile

Landscape Design

Hambleton Lawn & Landscape Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my reoccurring service with them and paid my final bill. They charged me a week later for their mowing service. They did not mow, and I never agreed to a subscription service or signed a contract. It was always pay-per-service.

    Business Response

    Date: 04/24/2025

    Hello - Please see attached. This payment was refunded the same day. What are next steps?

    Customer Answer

    Date: 04/24/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23155504

    I am rejecting this response because: I never authorized any form of subscription, I never signed a contract obligating me to payments over a period of time, and I never authorized you to charge me without labor being completed on a pay-per-service basis. What you did constitutes fraud, as you charged me not only without performing work, but after I ended our business relationship. The refund did not resolve the core issue, it was what I was owed.


    Regards,

    **** ********








  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $320 for a lawn service I did not request. The business asserted that they emailed me beforehand; I have done a thorough search and cannot find any emails from them. I no longer live at the address they serviced. I have requested a refund but have not heard back. Please help.

    Business Response

    Date: 11/29/2023

    Hi,

    We already promptly responded and refunded our past client, ***************************, the total of $320.40 for the service we provided at his old address. The service is set up as auto renewal and we didn't get any indication to cancel the service, so we performed the service. However, once *************************** reached out and let us know, we refunded the charged amount. Please see attached copies of the payment processing refund and the statement. 

    Via email, *************************** has already acknowledged that we refunded him the charge and no further action is necessary. 

    Regards,

    ***

Hambleton Lawn & Landscape Inc is NOT a BBB Accredited Business.

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