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Business Profile

Plumber

Potomac Plumbing & Gas Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromIsabelle H

    Date: 03/17/2024

    1 star
    My husband and I called Potomac Plumbing & Gas when our cistern ran dry, causing our well pump to stop working. Brandon was quick to arrive upon being called. However, that’s the only positive thing I have to say about our experience. He took a look at our pump and said it was unfixable and would require replacing, as well as the surrounding pipelines for intake and outtake. He told us they were leaking, which I found especially interesting as when we’d had the crawlspace inspected very recently; it was declared the driest crawlspace ever seen. But I digress.
    Brandon gave us a quote—a whopping $5,235. He recommended signing up for a “plumbing membership” in order to receive a 15% discount for the apparently low cost of $49 a month.
    Instead I crawled under the house and reprimed the pump myself. Less than an hour later and for zero dollars, our pump was working fine.
    I would’ve been willing to pay a fair price for necessary servicing in order to not have to do it myself. But the way Brandon just tried to scam us is despicable.
    I assume he was just hoping that my husband and I were young, dumb, and desperate enough to take it at his word. We’re young and have two kids under two, so we’re prime candidates for so-called professionals to try and take advantage of our fear of not having water.

    If you want to be taken for a sucker and pay triple the price for unnecessary services, Potomac Plumbing & Gas is the place for you.

    If you want to have a certified, professional Master Plumber lie to your face and say he was “unaware your well pump was the type that could be primed” when you call back to say you won’t be needing his services, Potomac Plumbing & Gas is the place for you.

    0/5, do not recommend.

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