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Business Profile

Water Softener Supplies

Culligan Of Front Royal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a **** ****** from Culligan of Virginia back on July 19, 2021. Since that time we have had nothing but problems with the ****** and have to beg Culligan to come out to fix the ****** they sold and installed. Each time the fix does not work and we go lengthy periods without hearing a response from them.Our latest issue was reported back in June 2023 and has yet to be resolved. We went 3 months without any response from them. Finally, they sent *** out on 12/27/23; however, he did not come equipped to service the machine and rather stood in our front entrance and argued with my husband about the ******. Back in June, *** was out and checked our water pressure to see if that was the problem. He set our water pressure very low (45psi?) to try to stop leaks in the **** ********* though the **** is supposed to be rated to 60psi. This had the side effect of being such a low pressure that the water supply couldn't keep up with filling the surge tank when ***** tried to bring it back online in September when filter four then leaked. The other side effect of this change to our water pressure is that with the unit in bypass (which it has been for >6 months now!!!) we have very low water pressure on our upper floor.Ever since it has been installed, it has had problems, with the first leak occurring less than six months after installation. Ever since that, it has been leaking every few months. As of today, it has been installed just under 2.5 years, it has been offline for 265 days, or about 8.5 months of that time (almost 30% of the time it's been installed).We are asking that they either remove the **** ****** and issue us a refund or replace it with a newer ****** which does not leak.

Culligan Of Front Royal is NOT a BBB Accredited Business.

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