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Business Profile

Sleep Center

Commonwealth Sleep Center, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My appointment with ********************* the ** for Commonwealth Sleep Center was on May 28, 2023 she assured me that the hose for my CPAP would be ordered and delivered. The first call I made that is saved on my phone was on June June 16, 2023, I believe that that is when the wrong size hose was ordered by this company I called to have it rectified, no one could tell me anything, On June 19th I called again they told me that the hose size was not on my prescription and asked me about the make and model of my machine and what size hose they sent to me and asked me to send a picture of the hose. I called again on June 20th to follow up on the email, I had to leave a message they called me back yet I was unable to answer the phone as I work full time and the call was between 0830-1700. I called back that same day and left a message. I called them again today June 27, 2023 at 0930 and left a message to follow up on the email as I haven't received a hose that fits my machine, I left a message. I called back today at 1112 asking to speak to some one about the hose I received that doesn't fit my machine and the hose I need, I asked if I was going to be charged for the hose they sent that didn't fit my machine, no one who answers the phone can tell me if I will be charged for their mistake. I have spoken with the same gentle man several times and during this phone call he told me that a hose was sent out sometime and that I should receive it sometime this week. I have paid my bills and done what has been asked of me. I have also explained that I am an epileptic and that lack of quality sleep lowers my thresh hole for seizure activity. I have called this office too to complain about ********************* ** and her persistent talk about my weight, I am 5'5 and weigh 220 lbs. I know that I am fat and don't need to be put down and scolded by her. I did notice that she mentioned my weight only once this latest visit.

  • Initial Complaint

    Date:11/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had numerous issues with this company and the way they bill us. I receive statements/bills quarterly. They are NEVER up to date. In the latest incident, they still had not even cashed a check I had mailed them at least 30 days prior to receiving the next statement. I had to call them. Their billing people are apparently in India or Pakistan, I cannot tell which country. But the phone rings like a non-American phone and it's definitely a long-distance call. When I called to complain this last time, I never spoke with anyone. I only received a call back after 3 days of leaving multiple voice messages on their line. While they told me they did receive the check and my wife verified that it had been cashed, they then told me what the remaining balance was. I demanded a corrected version of the billing statement and never heard anything back from them. I am complaining because they are CONSISTENTLY wrong and it is so difficult to get in touch with them.

Commonwealth Sleep Center, LLC is NOT a BBB Accredited Business.

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