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Business Profile

Home Builders

Southern Traditions LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Southern Traditions finished building our new house in July 2020. In February 2021 and several subsequent times I emailed and called ******************* to notify him that we had a leak by a window, as well as several other issues with the house. After ******** attempts to contact him, including sending a certified letter that was not accepted, he finally came out in February of 2022 to discuss the leak and other issues; basically that was our "1 year walk-through". There has been no action since then to address the leak and other issues. We have emailed and left voice messages with no response. We have been in the house now for 2 years and it's been over a year and a half since I first contacted *** about the leak.I would like to have the items on our punch list fixed and have the subcontractor that did the siding fixed the leak.

    Business Response

    Date: 08/31/2022

    My Warranty Manager was supposed to be in contact with ************** several weeks ago.    I should have done a better job of following up to make sure they were in communication.    I spoke with my Warranty Manager yesterday and made sure he reached out to ************** to set up an appointment to get the window leak addressed and drywall repairs completed.   They are set to meet on September 6th.

     

    Thank you,

    *******************

    Southern Traditions

    Customer Answer

    Date: 09/01/2022

    Better Business Bureau:

    I received a call from ******, the Service Manager for Southern Traditions.  He stated that he is coming to see the drywall that needs to be repaired.  I informed him that the real problem is the leaking window and that needs to be addressed first and may require removing some of the exterior facade.  Also, there are several other items on the "punch list". We are meeting next Tuesday to go over the list of items to be repaired.   I will wait to see if these are resolved satisfactorily.   I filed the complaint last week because there was no response to our phone calls, emails and mailed letter over the past six months since February 2022  asking for action on these items.  

     


    Regards,

    *********************




    Business Response

    Date: 09/06/2022

    My warranty manager met with ************** today and reviewed the issues that need to be addressed.   They have set up the date of September 20th to address the window leak, some minor drywall repairs, adjusting the dryer vent, and fixing some loose tiles on the rear patio.   

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