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Business Profile

Internet Services

Business Over IP, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Business Over IP, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our **************** went out at 6 AM on Saturday morning. BOIP is open on Saturdays. They also have two cell phone numbers that they have communicated with us on and their landline phones. However, nobody answers of these extensions. I alerted them of the outage at 7:30 AM on Saturday morning. My neighbors did as well. We received no communicationuntil Sunday. The only communication we have received is through text message and it has been shotty and has not resolved anything. They are passive aggressive anddo not attempt to give resolutions. They sent me an image of a damaged fiber line as the reasoning for why they could not communicate withme and why I did not have service. I found the same image on a different broadband Internet, ******** page. I called that customer service line and received an answer immediately. Their had been damaged on Saturday morning and customers were out until late in the day Sunday. They had repaired the issue and there were no outages. I have no idea if Boip used a fake image that was not theirs, but it worked for their timeline and our situation or if image really is impacting our outage. But they continue to not communicate with me. It is Tuesday afternoon. I have not spoken to anybody has my neighbor. We have left several messages. We work from home and this is an extreme inconvenience. This is not the first time this has happened.

      Business Response

      Date: 04/04/2025

      There appeared to be several things that happened last weekend which created a cascading issue which took several days to solve. We texted the vague information we had to our customers. The issues were solved during the week and internet service was restored. The company is working on improving communication and we apologize for the delay in reply to customers  We are understaffed and have been swamped during this unexpected outage.

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Although BOIP is not a registered member of the BBB, I am submitting a complaint as there appears no other recourse. For months I have tried to reach ANY employee. I went to the office today but was told by a neighboring business office that they moved out months ago. I have been in a dispute with them since October when I discovered they double-billed me. In December or January I spoke with a woman who claimed she got hired to fix billing. She, along with everyone else appears to be gone. They double billed me again last month, and my internet has been down since this past Friday. I am done with BOIP and I want my recurring billing stopped. Thank you for your assistance with this matter.

      Business Response

      Date: 04/04/2025

      We transitioned to a virtual office months ago and BOIP is in business. Billing did not find an overcharge in October, however billing is looking to see if there was an overcharge in December. We will process the customer cancellation request and confirm as soon as possible. We will communicate with the customer about the refund request. We experienced an unexpected outage this past weekend but internet service has been restored. 

       

       

      Customer Answer

      Date: 05/29/2025

      Please be aware that BOIP continues to charge me monthly for the subscription they agreed to cancel. I sent another email last month to them and Im contacting my credit card company again. Is there anything else I can do?? Thank you. ***** ******* Sent from my iPhone

      Business Response

      Date: 06/05/2025

      Billing checked in Oct 2024 and in Feb 2025 and did not find an overcharge either time. Billing checked again in June ************************************************** February. We suggest that the customer provide receipts showing the two overcharges, since billing shows that one payment was made in Oct 2024 and that one payment was made in Feb 2025.

       

       

    • Initial Complaint

      Date:10/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Business Over IP for internet service. There has been no service since at least 9/12/24. No updates have been provided. I was billed again on 10/11/2024 for $165 for a service not being provided

      Business Response

      Date: 11/04/2024

      Apologies for the delay!  We are swamped and understaffed. We appreciate your patience and understanding during this challenging and unexpectedly large outage! We will refund the $165.00 overcharge as soon as possible. We will also contact customers soon with an outage resolution.

       

       

       

       

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of this company for approximately 4 years, service has been mediocre at best for the high monthly cost. Outages are sporadic and several times have required an equipment exchange which is the responsibility of the customer to go to ******* to exchange. Communication has been extremely poor!9/11/2024, I lost internet service at my home 9/11/2024 - 9/17/2024, I was communicating with my internet provider via text regarding the outage. They indicated they were aware of a large scale outage that was being reported and hoped to have a solution soon. 9/18/2024 to current, BOIP, the provider, will no longer respond via text, will not answer phone calls and the voicemail is full. I have called a minimum of 10 times with no answer or return call and you are no longer able to leave a voicemail.9/30/2024, my checking account was drafted for $165 for the ****************10/11/2024, I sent an email to request the refund for the $165 I would like a prorated refund for the 18 days in September I was without service and a refund for the $165 for the ****************

      Business Response

      Date: 10/30/2024

      The account was cancelled yesterday 10/29/24 and we apologize for the delay in processing the cancellation! We will refund the overcharge as soon as possible and confirm via email to the customer. We are understaffed and swamped. We appreciate the customers patience and understanding during this challenging and unexpectedly large outage!

       

       

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BOIP customers have been experiencing an internet service outage for nearly a month. We have not received any communication for several weeks despite voicemails, texts, and emails. Their office is closed and no one is there. There is no timeline on return to service.

      Business Response

      Date: 10/08/2024

      Apologies! We are swamped and understaffed, however, we are responding to customers. We will process any internet service cancellation request and email cancellation confirmation, as soon as possible. We are refunding customers for time without service in September, as well as, refunding any overage charge should this happen before cancellation is processed.

      Customer Answer

      Date: 10/08/2024

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ********* ****



    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not had internet connection for over 3 weeks. Ive called no answer, no text returned no answer to the support form I sent on their site. I went to drop off my modem and the business is closed They owe me 500 from my deposit . I have receipts from Pay pal if necessary.

      Business Response

      Date: 10/08/2024

      Apologies! We are swamped and understaffed, however, we are responding to customers. We will process any internet service cancellation request and email cancellation confirmation, as soon as possible. We are refunding customers for time without service in September, as well as, refunding any overage charge should this happen before cancellation is processed.

      Customer Answer

      Date: 10/08/2024

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      **** *****



      Customer Answer

      Date: 11/04/2024

      I have submitted prior a complaint, they stated they were i understaffed. However I went to their location to drop off my modem and they are not open. How do I get my 500$ deposit back?? I have sent numerous emails, texts, forms on their site to no avail. I want my 500$ deposit back on my credit card.

      Business Response

      Date: 11/04/2024

      The customer account has been cancelled. Our service terms are attached. Under Cancellation, please see the following:BOIP retains ownership of the *** device. In the event of cancelation, BOIP may require that the equipment be returned in exchange for a hardware deposit refund issued at the appropriate proration marked below, or BOIP may transfer ownership to the canceling customer...       We are transferring ownership to the customer, which means that the customer can keep the router or sell the router. 

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BOIP provides internet service on 4G networks. The service has stopped working, all available means to contact them go unanswered (telephone, email, text, etc.). Their billing provider continues to debit my checking account and won't help. I don't mind that they went out of business, but they have to stop taking money from my accounts. I've filed complaints with my bank as well. I want a refund for the last debit, which occurred after the service was discontinued

      Business Response

      Date: 10/08/2024

      Apologies! We are swamped and understaffed, however, we are responding to customers. We will process any internet service cancellation request and email cancellation confirmation, as soon as possible. We are refunding customers for time without service in September, as well as, refunding any overage charge should this happen before cancellation is processed.

    • Initial Complaint

      Date:09/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My service has not worked since 9/12/2024. I have called, text and emailed almost everyday and have only gotten 2 responses, one saying there was a wide spread outage, and the other saying We are waiting for an update from our provider. In the meantime, please be patient and we will update you as soon as we have more information. My bill is paid, all Ive asked for is an update with an amount of time expected until my services are back. I did get a call on 9/23/24 after I sent a message through their website saying I will report them to BBB, and the lady said some customers were able to get back online through the phone while others had to swap out for new equipment. She said she would call me no later than close of business on 9/24/24 and I have not heard anything. I went to the office on 9/26/24 and no one was there, the sign on their building was gone and there were packages on their doorstep. I dont know if they went out of business or what, but getting no sort of response is ridiculous, given how much money Ive paid them.

      Business Response

      Date: 10/08/2024

      Apologies! We are swamped and understaffed, however, we are responding to customers. We will process any internet service cancellation request and email cancellation confirmation, as soon as possible. We are refunding customers for time without service in September, as well as, refunding any overage charge should this happen before cancellation is processed.

      Customer Answer

      Date: 10/08/2024

      Better Business Bureau:



      I have reviewed the offer and/or response made by the business in reference to complaint ID 22353588, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Today is day 26 without any response via call, text, email or letter. I still do not have internet service, nor do I have a clear answer on whether BOIP is going out of business or not. This is by far THE WORST customer service I have ever received, and I have not received any sort of refund.



      Regards,



      Kassie Biller








      Business Response

      Date: 10/09/2024

      Business Over IP is not out of business. We are currently experiencing some difficult challenges and are working on resolving outage related issues for our valued customers! We are working with the carrier on this unexpected large outage and we apologize again for the inconvenience it has caused!  We are refunding customers for time without service in September and we are communicating with customers via phone, text, and email. We appreciate our customers and will work to improve our customer service.

       

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Internet service went out two weeks ago. Company responded initially via text, but after two responses has not replied to any of my attempts. Multiple phone calls, voicemails, and texts have been sent requesting to cancel service and where to return equipment. No response.

      Business Response

      Date: 10/08/2024

      Apologies! We are swamped and understaffed, however, we are responding to customers. We will process any internet service cancellation request and email cancellation confirmation, as soon as possible. We are refunding customers for time without service in September, as well as, refunding any overage charge should this happen before cancellation is processed.

    • Initial Complaint

      Date:09/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have internet service with BOIP, my internet went out on Sept 5, 2024, the company sent a text saying there was a large scale outage. This company received their september payment on Sept 9, via ********* from my account. Since then, the company will not answer calls, they will not respond to emails or text messages. i have tried to contact them to cancel my service and to ask that my september payment of $165.00 be refunded but there is absolutely no communication from them.

      Business Response

      Date: 10/08/2024

      Apologies! We are swamped and understaffed, however, we are responding to customers. We will process any internet service cancellation request and email cancellation confirmation, as soon as possible. We are refunding customers for time without service in September, as well as, refunding any overage charge should this happen before cancellation is processed

    Business Over IP, LLC is NOT a BBB Accredited Business.

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