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Business Profile

Online Retailer

MacRumors.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Disputing a MacRumors account membership. Failed to refund the full paid amount. Account ended up getting suspended.

    Business Response

    Date: 01/29/2024

    A refund for the justified amount was provided upon request, but the original payment method used by the recipient was invalid and the refund amount was lost. A second refund for double the justified amount was processed by a new payment method as a gesture of goodwill, but the recipient refused to accept it. As part of this dispute, recipient has engaged in a digital harassment campaign lasting many months.

    Customer Answer

    Date: 02/07/2024

    Good morning,

     

    Thank you for your message. 

     

    Is there anyway you can contact the merchant and please advise if they are willing to unlock my online account from ********************, please? In addition, I'm also willing to write an apology letter if there is some sort of a miscommunication.

     

    Thank you and I look forward to hearing from you.

     

    Respectfully,

    -TheYayAreaLiving

    Business Response

    Date: 02/07/2024

    The user's account was banned due to numerous violations of our site rules and will not be reinstated.

    Customer Answer

    Date: 02/08/2024

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    While I completely understand "The user's account was banned due to numerous violations of our site rules and will not be reinstated." Please be advised, I signed up for a MacRumors user account in 2013 - well over a decade ago. I have been an extremely loyal user for the MacRumors site interests. I genuinely apologize and take full accountability for the site rules being broken. I promise to follow all the rules listed in the site and I will do my best to NOT to break any rules in the future. I'm asking for one last chance to be granted to me since I feel like I was mistreated and targeted unfairly and poorly. Please consider accepting my apologies, forgive me and consider reinstating my MacRumors account.

    Best Regards,

    TheYayAreaLiving




MacRumors.com, LLC is NOT a BBB Accredited Business.

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