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Business Profile

Payment Processing Services

Process Payments Now

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was working with this payment processing company back in February, the fees they charged me were very high, so I processed my last payment with them in February. On 3/10/25, they charged me $31.95, even though I did not process any payments with them. After seeing this charge, I reached out to the owner. He apologized, said that I should not be getting charged, and then said he would process a refund for me.On 4/10/25, they charged me $31.95 again. After I saw this charge, I looked through my bank account and realized that they had not refunded me for the 3/10/25 charge. Then, I reached out to ***** (the owner) again to tell him that I had been charged again and had still not received my refund from the 3/10/25 charge. Again, he told me that he would refund me for both the 3/10/25 and the 4/10/25 charge.On 5/5/25, I checked my bank account to see if I had been refunded for either of the $31.95 charges. Upon checking, I found that not only had I not been refunded for the 3/10 or 4/10 charges, but that they had charged me $500 on 5/1/25. I am not sure what this charge was for or why it was this amount, but it was certainly not authorized.Again, I reached out to ***** (the owner) about this new $500 charge, and again he has apologized and blamed the mistake on someone else that his company works with. I have tried to reach out via call and text, but I am not able to get in touch with ****** you will see in the attached emails between myself, the owner, and his assistant, I have repeatedly asked them to cancel any kind of subscriptions that I have with them and to delete my banking information from their records. At this point, I do not trust them to refund the money as they have promised and I have placed a block on my bank account for any charges from their company.

    Customer Answer

    Date: 05/13/2025

    Complaint ID#: ******** has been resolved between the customer and the business. Thank you.

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