Complaints

This profile includes complaints for KidMed Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KidMed Inc

  4687 Pouncey Tract Rd Glen Allen, VA 23059-5802

• 

  KidMed Inc

  20 Doc Stone Rd Stafford, VA 22556-4515

• 

  KidMed Inc

  5021 Craig Rath Blvd Bldg Iv Midlothian, VA 23112-6243

• 

  KidMed Inc

  8356 Bell Creek Rd Mechanicsvlle, VA 23116-3813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2025, I received an invoice from KidMed for visits in 2023 and early 2024. The amounts on the bill do not equate to the overall "amount due." There are items saying insurance adjustments, however in checking my insurance paperwork, my insurance company has paid them money that is not indicated on this bill, and they are overbilling beyond what is allowed for the charges. Additionally, I called multiple phone numbers on 4/30/25 - I called the **************** number on the bill ************ - this woman has NOT called back after leaving 3 voicemails. Then, I have called KidMed itself, they transferred me to a 3rd party who was an overseas call center. On a recorded line this individual says I have NO balance. I requested written proof, they could not accommodate and said this is a recorded line. Now, I have received the same bill again, and again have tried to contact every possible number at KidMed. Their new billing service can't help, their office does not answer the phone. They do not return voicemails. I'm sure they're understaffed and underpaid HOWEVER their billing process is HORRIBLE. After being unable to get anyone to respond to me I googled KidMed billing issues and see other people having the exact same issues that I am having now. The doctors and nurses that we have seen at KidMed were great, but this is an absolute terrible customer experience with a nonexistent billing department.

  Business Response

  Date: 05/29/2025

  This issue has been addressed and taken care of. If you have any additional questions please do not hesitate to reach out.

   

  Regards,

  ***** *****

  ***************************************************************

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* *****
  
  
  
  

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our daughter to KidMed in September 2024. Before visiting, we noticed on their website that they listed the insurance companies they work with, and ours was listed. When we checked-in on-site, we were again told they accepted our insurance. About 1.2 months later, we received a bill for 100% of the billed amount, noting that they did NOT work with our insurance and were considered out of network. The charges for the services rendered were also very high and the "rack rate" sort of charge with no insurance sort of rate.I sent a certified letter to their CEO and to the billing company. Both ignored the letter and we received no response. We did receive a 2nd bill with the same amount. I emailed KidMed at the email they provide for customer service info. No response. Tried to call and leave a message. No response. KidMed does not have to list the insurers they work with on their web-site but, once they do, they have a duty to do so responsibly. It seems they are just mass marketing by listing a bunch of companies and then just billing at a high rate when it turns out they don't accept your insurance. No response to a letter to the CEO. No response from the ***************. No response from customer service. No response from billing. Disappointed in the experience thus far and would like to discuss a more reasonable charge for the simple services that were provided. I asked for a detailed breakdown of the bill. No response. I'd like to receive this info. I'd also like an explanation for why we were told on their web-site and in person that they accepted our insurance.

  Customer Answer

  Date: 01/15/2025

  I did end up hearing from the company late last week.  They claimed they never saw my previous certified letters, etc.  I assumed they may be responding because of the BBB complaint but they did not raise the topic.  
  
  They are currently researching the matter and asked me to wait about 30 days before following up again. 
  
  
  ******* *******
  

  Business Response

  Date: 01/22/2025

  The office manager has contacted ******* ******* and is resubmitting the visit to their insurance.  They agreed to this resolution and will be notified when we hear from their insurance company.
  
  Regards,
  
  *****

  Customer Answer

  Date: 01/23/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

  The company has responded that the matter is being investigated. While the bill remains open, they have pledged to work with the insurance company and myself to either have insurance cover the claim or work with us on negotiating the final bill.  I will circle back if anything changes. 

  
  Regards,
  
  ******* *******
  
  
  

  
  

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/23 my son was seen at KidMed. Upon check in, they advised I would need to pay a $75 fee up front to be seen. So we did as directed and were seen. Following the appointment, I was never billed and wondered why. I looked up this visit on my insurance and to my surprise realized that I should have only been charged $42.30. Since I have other children who may use KidMed, I didn't worry too much about the overage charge thinking the next time we paid them a visit they would credit our account. Fast forward to 10/10/24, my daughter needed to be seen there. Again I was asked for the $75 fee but explained to them the overage on my son. They explained they can't give the credit to my daughter as they are separate accounts and that they also can't issue the credit at that office. My daughter was seen and following the visit I called regarding my sons account. I was told they would call back in 7-10 days.... no call. On 11/8/24 I realized no call so looked into my daughters charges. Again to my surprise the visit only cost $20.71. So again I called KidMed billing at the number given. I was told 7-10 days and my issue was "escalated". Well today is 9 business days so I called for an update and was told it was processing and no further information could be given. After the general agent, I spoke to a supervisor who told me it's been "escalated again". Completely disappointed I reached out to my insurance company for help who called on my behalf and was told that it's been "escalated" but they have no further information and can't provide a resolution date. They also let my insurance company know that they would not be calling me back that I would have to continue to call them for updates ....... ABSOLUTELY NOT ACCEPTABLE. This company is overcharging and keeping people's money. I am curious how many others don't look at their actual EOB and have KidMed keeping their money.

  Business Response

  Date: 11/27/2024

  The West End office manager, ***** *********, spoke to ******* ******** on November 26, 2024 and refunded the amount due from her first visit.  The refund for the second amount will be processed after KidMed has gotten the correct charge amounts from her insurance company.  

  Customer Answer

  Date: 11/27/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* ********
  
  
  
  

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KidMed Urgent Care Account number: ****** Amount Owed: $130.00 ****** ******- DOB ******** Date of Service: **********, Invoice Number: ******, ******* services I took my daughter to KidMed for a lip laceration. Once arrived we paid a $30.00 copay. The PA came out and stated she was ok and we should be reimbursed for our copay and there would be no charge for the visit. I never received a refund and we have been billed for the visit. On 6/12/2024 I took a different daughter in and spoke with reception about receiving a bill. They stated that the notes signify that a reimbursement for the copay should have happened and the notes state that no charge should have happened. We needed to call the office. We have called every week/other week since with no luck. Every time we call, we either have to leave a message, or they say someone higher up will call us back. Never have we received a call back. Very poor lack of communication. This has been going on now for 4 months and we have gotten no where. We have a remaining balance for my other daughter, ********* ******- DOB ********. She has a $55 balance so I am happy to have my $30 refund just applied to that balance. I would like to see the charge for $130 be done and either receive a refund of $30 or have it applied to *********** balance. Thanks so much for any help or assistance in this matter!

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My oldest daughter was seen at Kid Med on ******* Track on April 1, 2024, and I paid out of pocket $150, as my company had just gone through a merger and I did not have the new insurance information.Anthem processed the claim on May 20th and I am owed a $75 refund from Kid Med.I have called their billing office multiple times in June, July and August, and been told multiple times that I would receive the $75 by the end of June, by the end of July, within 7-10 days, etc. But no refund has been delivered to **** didn't know what else to do so I decided to file this complaint.Thank you!

  Business Response

  Date: 09/11/2024

  The parent has been contacted. We explained why his refund was delayed. He was very understanding. The patient has been refunded the $75.

  Customer Answer

  Date: 09/11/2024

  Thank your for following up. I heard from the company, Kid Med, and was refunded $75 to my **** credit card.  The *** that called me went in to some detail about how they are in the process of ***lacing their current billing company, where my refund had been held up for some time. Anyway I am all set.
  
   
  
  Thank you very much!
  
   
  
  *******************
  
  ************

• Initial Complaint

  Date:03/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is billing for code *****, which is an after hours code. Which states services rendered arent between the normal business hours of 8 am to 5 pm. However they are an urgent care facility and their hours listed start a 1pm during the week and 10 am on weekends. They are not advising people of this and insurance doesnt cover it. Even if your appointment is at 4 pm, they go by the time your vitals are taken. So if your appointment is at 4 and they dont take your vitals till 5:15 pm they can charge you extra for it. It doesnt seem right.

  Business Response

  Date: 04/14/2023

  The after hours fee is a nationwide charge for all urgent cares due to us having to pay our employees to work "after hours". However, the fee itself may vary. The patient arrived to our clinic at 4:30pm. She was given our next available time slot, which was 7:00pm. The patient and parent decided to wait on the premises until their slot time. We were able to see the patient at 5:45pm instead of at their 7:00pm time slot. As a courtesy, we will go ahead and write off the $30 After hours fee but also explain to the patient again in detail why she was charged the fee.

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29, 2021, I went to KidMed to have 1 ***** test done. I was told that they did not take my insurance and that I would have to pay $150.00 and that would be the ONLY out of pocket fee that I would have to pay. So I agreed to have the test done and paid the $150.00 fee on that day. I was never told that any additional fees were due and was never handed any other bill or balance due on this date. About 6 months later, I received a bill in the mail indicating that I only paid $150.00 and that the actual bill that I owed them totaled $413.46. There was no exam done, only a swab for the ***** test and I was never told that I would be charged or would possibly owe any other fees. They deducted the $150 paid from the total and indicated that the balance due to them was $263.46. I submitted a claim with my insurance company upon speaking with them I learned that they had sent a check over to Kidmed to cover the balance due. KidMed had now received 2 payments for 1 ***** test. I contacted KidMed to inform them that the insurance company had paid them the balance they said was due. KidMed said they would research and if they found that they did receive the payment, then they would refund me. So I then received a REFUND from KidMed of the $263.46 that I sent them. Now KidMed has turned my account over to the ************************ **** saying that I never paid the account which is not true. I have receipts and proof that I paid them. Why refund me if I still owed? I received a letter from the collection company on November 21, 2022 even though I was never ever notified that a balance was still due on this account. I made another payment to KidMed for $263.46 on December 6, 2022 even though they refunded this same payment to me in September. I would like my account resolved from this matter with the ************************ **** because they are saying I also still need to pay them. I made no errors therefore should not have my credit impacted by this.

  Business Response

  Date: 12/28/2022

  KidMed reached out to the ***** and left a voicemail.  The account has been removed from collections.

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********.  I did not receive a voicemail message nor phone call from KidMed as they have indicated to you that they made to me.  I would like to receive an updated billing statement indicating that no balance is due and confirmation from KidMed in writing that the delinquency was an error and has been removed from collections.  I will wait for the business to perform this action and, if it does, I will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice from Kidmed office this afternoon. I called to ask what it was about and to figure out who this was for. They told me that it was for my boyfriends son and that I was the responsible party on the account. They told me that the date of service that still had a balance was from April 2018 and me, and the patients father did not even begin to date until December 2018. They also said it was from another visit when they got Covid tested which I did take them to that appointment because my boyfriend at the time was working. They released all my personal information to a collections and its not even for the right person. Kidmed said that they had sent me 3 letters which none I received, because I had told them my youngest daughter, who had went there, one time I had got a bill from them when I moved to *******, so didnt understand why I wouldnt receive three other ones when all my mail was getting forwarded. I told them that I never received a phone call or anything else just the supposed three letters that they sent. I dont know if it was under my boyfriends name or not but they have me responsible for a patient that is not even my child. They told me there was nothing they could do about it and that the balance was $260 something dollars while the collection sheet says $234. I just filed for bankruptcy and that was finished March of this year so I do not want something on my credit report thats not for my kid.

  Customer Answer

  Date: 12/27/2022

  Good afternoon!

      KidMed did reach out to me a few days after and resolved the issue right away! I did tell them that they needed to get everyone in the office on the same page because I had 2 different people tell me different things but they did take care of it!
  
  Thank you,
  *******************